Do you want to influence the experience of millions of customers? Do you want to work in a collaborative environment that impacts products from across the company?

We redefine the customer contact experience by exposing a messaging-based contact channel (Message Us) and new technology based chat channels using an automated assistant (chatbot) to better understand the customer problem and guide them to resolution via automation. Message Us, is Amazon CS’s bot-first, text-based contact channel which uses cutting-edge technologies and machine learning built in-house from the ground up. We focus on building scalable platforms and systems for customers and agents to power automation globally across many languages for the billions of customers and thousands of agents that use our products in many marketplaces every day. We also invest in experimentation to identify new and inventive ways to build and chat experiences for Amazon customer service (CS)

Key job responsibilities
As a Software Development Engineer on this team, you will collaborate with other senior software engineers to drive improvements to our technology, design and develop new services and solutions, and build and track metrics to ensure high quality results. Your solutions will provide the ultimate customer service experience needed to anticipate and resolve customer's questions using the Chat platform. You will have the opportunity to work with business partners and leadership, influence and drive product vision and lead the design of our systems. At Amazon, we are known for our customer obsession. We need your ideas and your ability to take initiative, innovate, and produce results as we continuously improve the customer experience.

We use SCRUM, test-driven development, and continuous deployment to deliver projects based on realistic timelines and resource constraints.

We are seeking Software Development Engineers excited by this opportunity. If this sounds interesting, we’d love to hear from you.

A day in the life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan”