Amazon Web Services is the largest consumer cloud offering in the world, powering cutting edge science, rapidly growing start-ups and industry-leading companies.

The AWS Incident Response Systems team is building systems to ensure these AWS customers can rely on the highest-availability, lowest-latency cloud platform on the planet. We work closely with the teams who own the largest AWS products, building systems to detect and mitigate operational issues before they impact customers. We are looking for a knowledgeable and experienced software development engineer to help us succeed in this mission.

As a Software Development Engineer at AWS Incident Response Systems, you will join the team in the design and implementation of systems which automate fault containment, problem diagnosis, and issue resolution across multiple hugely-distributed, always-on architectures. These systems will take metric and dependency data from multiple sources and analyse them, correlating them with customer impact to determine root cause of an issue without human intervention. they will create engagements, facilitate communication and coordination of the response and mitigation. As the scale and complexity of AWS grows, this is the best way that we can offer our customers a stable and reliable cloud computing platform. We succeed once these systems detect, diagnose, and repair operational defects without customer impact or human intervention.

You will work with teams across AWS to drive adoption of the software that has been built by the team, and influence systems development practices for new and existing products. You will define availability goals for service teams across AWS, and strategies to make these goals attainable with minimal effort. Your goal will be to remove human-error from the day-to-day operations of the massive, always-on, distributed systems which make up AWS.

Within your first year on the AWS Incident Response Systems team, you will have met with senior technical leaders from across AWS, designed and implemented at least one new system, and you will have dived deep into the causes of at least one historic external customer impacting event, and determined how to prevent a similar event from ever happening again. As your career continues to develop, you will influence the growth and direction not only of the Incident Response Systems team, but of the AWS group as a whole.
If this sounds like the right challenge for you, then please apply today!

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities
Write well-tested, maintainable code.
Design, contribute to, and maintain systems which solve customer problems.
Work with team-mates to improve code quality, system architecture and team processes
Learn about the incident management processes supported by the team’s system to identify improvement opportunities


A day in the life
As a Software Development Engineer on the AWS Incident Response Systems team, you will spend time each day writing code, reviewing code, creating documentation and responding to operational issues in the team’s systems. You will have conversations with technical leaders which will help you grow your career. You will get to know your customers and figure out better ways to solve their problems. You will contribute to the long term direction for your team and for the Incident Response Systems organisation.

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team
Our team has a wide and diverse set of backgrounds and experiences - we have engineers and managers who have been involved in Incident Response at Amazon for many years, people with a more traditional software engineering background, and a range in between. This breadth of experience makes for a vibrant and creative team, and we collaborate to build high-quality software systems which solve our customers’ problems.