Are you passionate about building cutting-edge device applications and architecting scalable solutions with the latest offerings from AWS? Do you want to be at the forefront of designing the next generation of diagnostic, troubleshooting, and self-healing systems?

We are building Amazon's Customer Service systems, and you will have the opportunity to design, build, and deploy software to support the latest Amazon devices, such as new Echo/Alexa devices, Fire TVs, Fire Tablets, and related Alexa app features on Android and iOS. We're working hard, having an incredible time, and making history – come join us on this exciting journey!

You're an awesome fit if you demonstrate...
- Industry-leading technical abilities showcasing a breadth and depth of technical knowledge.
- The ability to build good working relationships within the team by communicating clearly both verbally and in writing.
- Strong problem solving and trouble shooting skills with the ability to come up with creative solutions to seemingly impossible problems.
- Effective technical leadership skills to improve technologies and infrastructure of the team.
- Are curious trying new technologies, and passionate about innovating on behalf of customers.

Key job responsibilities

- Solving difficult problems with elegant and practical code
- Helping define engineering best practices and providing technical mentorship to other members of the engineering team
- Being thoughtful for the customer and ensuring their needs come first
- Designing and building software for Alexa enabled devices, mobile clients, Amazon.com and backend cloud server systems
We use agile development strategies and want software engineering wizards who can thrive in a fast paced, high-energy work environment



A day in the life
- Take requirements and convert it to scalable design, execution plan, quality code deliverable to delight our customers.
- Contribute to the full software development lifecycle, including scoping, design, code, testing, deployment and maintenance of the team's software.
- Active in operational support and ensure that the root causes of operational issues are identified and resolved.
- Build and maintain software pipelines to deliver software solutions to Android devices.
- Software Documentation - show how it is constructed, tested, and operated.
- Actively mentor other development engineers.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Benefits Summary:
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan


About the team
We at Device, Digital and Alexa Support (D2AS) technology strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.
Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.