Description The Customer Experience and Risk Services (CXRS) team within the Customer Experience and Business Trends (CXBT) org is looking for a software development engineer to continue setting the standard for engineering excellence, from designs to algorithms and to implementations, and builds scalable self-service capabilities that transform diverse user requirements into full-stack lovable products. Our tech team works closely with cross-functional teams (product, risk, science, UI/UX) to enable multiple businesses across Amazon to move fast via self-service operation and automation. Our tech team builds secure, accessible, maintainable, scalable, performant, and operationally excellent and low cost software solutions using the latest AWS serverless technology and managed services. You will work with technologies up and down the stack, ranging from infrastructure management tooling, to test framework automation, to front-end dashboards, as well as AI and machine learning to come up with novel solutions as we build the next generation of our system. Key job responsibilities - Play a key role in building software products and features from the ground up. - Solve difficult problems and use a wide range of technologies, programming languages and systems. - Focus on operational excellence, constructively identifying problems and proposing solutions, taking on projects that improve your team’s software, making it better and easier to maintain. - Establish good working relationships with peers and mentor junior engineers. - Help drive the overall technical self-service strategy. Come join a team of bright, passionate, and customer obsessed individuals who are having fun and making history from within a start-up like environment. We'd love to talk to you! A day in the life This is a technical role for a startup team with an enormous opportunity to create impact to millions of Amazon customers globally. You are trusted to operate independently and meet daily with teammates for updates. You are responsible for defining and delivering important strategic components for leading edge products using the latest AWS services and solutions. You are adept at building scalable software, show excellent judgment in driving escalations and effectively partner with all levels of leadership. You deliver solutions that meet Amazon high standards for customer satisfaction, efficiency, stability, extensibility, simplicity, and operational excellence. You are the ultimate builder! About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications - Bachelor's degree in computer science or equivalent - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design - Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Preferred Qualifications - Master's degree in computer science or equivalent - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Experience with AWS DynamoDB, Aurora, Redshift or similar large scale databases and/or distributed computing. - Experience with both backend and front end development (full-stack engineering). - Experience in communicating with users, scientists, product managers, stakeholders, other technical teams, and senior management to collect requirements, describe product features, technical designs, and product strategy. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.