Description Operations Technology Solutions (OTS) at Amazon is at the forefront of creating, securing, and maintaining advanced technical infrastructure and devices. These innovations span across Amazon's diverse landscape, including Fulfillment Centers, Transportation, Logistics, Specialty Fulfillment, Air, and Pharmacy sectors. Our skilled operators count on OTS to test, certify, deploy, and sustain state-of-the-art network solutions and end-user equipment at approximately 2,500 global sites where Amazon thrives. Committed to exceeding customer expectations, OTS ensures a secure and reliable infrastructure through its extensive network of over 4,000 field technicians and engineers. These professionals are vital in managing the daily operations and growth of Amazon's vast fulfillment and logistics network. Key job responsibilities As a Software Development Manager for Delivery Software Engineering team within OTS org, you will be responsible for managing teams of engineers in design, development, test and deployment of software and services that enable our FC Operations and Field IT customers worldwide. A successful candidate will have an established background in developing custom built or ServiceNow applications, a strong technical ability, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. - Hire, motivate, mentor and develop a team of engineers, promoting growth and opportunity - Establish high bar for processes and software quality standards - Work closely with Product Management to break down feature requirements into software deliverables and launch plan - Actively participate in system design reviews, team process improvement, triage, communicate status, escalate, and remediate critical issues quickly - Drive process improvement strategies: (1) the services we deliver for our customers, (2) dependency management; how we work with our partner teams, and (3) operational excellence - Ability to crisply describe vision and strategy at a high level while also diving into detail to make rapid decisions and bring issues to resolution A day in the life • Build a best-in-class engineering team that delivers excellent results through rapid iterations • Design and develop state-of-the-art approaches to solving complex and ambiguous problems • Cultivate engineering and operational excellence through metrics and continuous learning • Provide thought leadership and establish technical vision for the team • Use software engineering best practices to ensure a high standard of quality for all of the team deliverables Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, come join us! About the team The Delivery Software Engineering (DSE) team has a mission to establish and standardize software development products that fuel increases in efficiency, customer satisfaction, and quality within OpsTech IT. This role is for you if you're passionate about software development, process improvement, and having the world-wide impact across all Amazon Fulfillment Center. Basic Qualifications - 3+ years of engineering team management experience - 7+ years of engineering experience - 5+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams - 3+ years of leading development of applications backed by AWS services or using other cloud based technologies and services experience Preferred Qualifications - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers - Experience managing a team of high calibre Software Engineers developing complex, world class, scalable software systems that have been successfully delivered to customers Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.