Credence Management Solutions, LLC (Credence) is seeking a ServiceNow Software Development Manager who will lead the development, architecture and solutioning of ServiceNow Case management application. Will assist in the technical solution and development / implementation of ServiceNow modules, including a major re-platforming effort of legacy applications to the ServiceNow platform. You will also, manage and participate in designing and developing Now Intelligence analytics, ServiceNow Predictive Intelligence Reports, ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), and other ServiceNow modules, as required).
Responsibilities include, but are not limited to the duties listed below The Software Development Manager will be responsible for leading teams of developers to design, develop, and maintain START which is built on ServiceNow's products and platforms.A strong knowledge base of the ServiceNow product and capabilities will be required.A keen understanding of the market trends to keep up with new technologies and advancements in ServiceNow's products.Supports the PM and DPM in executing the RPC project.Conduct proofs of concept to evaluate the technical feasibility of new application capabilities.Develop estimates, manage schedules and communication with partners for new features and releases.Develop training plans and approaches to increase the software engineering capabilities of your team.Develop and maintain coding best practices as part of an integrated agile team (analysts, designers, developers, testers) to consistently build features and functionality that meet the needs and priorities of the customer in a rapid and evolving environment.Create code review standards for software engineers to identify defects (functional, performance, security, etc.) and suggest solutions and improvements.Direct team in development of unit tests for regression and refactoringPeriodically diagnose and resolve application issues reported from production (especially and particularly code newly released into production).Serve as the development lead for agile sprint efforts managing applicability and functionality of requirements identified for implementation. Education, Requirements and Qualifications Minimum of (5) years of progressive management experienceAt least ten years of hands-on experience in work similar to that being supervised.A deep understanding of ServiceNow's platform, modules, and architecture, ServiceNow Developer instance, and applicable tools such as ServiceNow Studio, Visual Studio Code, and ServiceNow PowerShell cmdlets.An understanding of the SDLC and agile methodologies, including Agile sprint plans, code reviews, and change management procedures that ensure products are delivered quickly, but also meet high-quality standards.Ability to lead and manage a team of developers, set priorities, manage risks, define scope, manage timelines, communicate progress and issues.Proficiency in programming languages such as JavaScript, Angular JS, HTML, CSS, AJAX, Glide API, server-side scripting, data imports, and data exports, REST API, and OData API.Familiarity with tools like Bravium Best Practice Engine, WebStorm, Browsers debuggers, and/or Splunk.Knowledge of relational and non-relational databases such as Oracle, MySQL, and PostgreSQL.Expertise in setting up and configuring data integration between ServiceNow and other systems leveraging ServiceNow Integration Hub, Integration Broker, and REST APIs.Familiarity with change management & security approval processes and security regulations such as NIST standard SP 800.Certified ScrumMaster (CSM), or comparable/equivalent qualifications. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started.
EQUAL EMPLOYMENT OPPORTUNITY
Credence Management Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and employment decisions are based only on job requirements, candidate qualifications, and our needs as a business.—not on race, color, ethnicity, national origin, religion, belief, sex (including pregnancy and related medical conditions), gender identity or expression, sexual orientation, age, disability status, veteran status, genetic information, HIV status, family/marital/parental status, or any other status protected by the laws and regulations in the jurisdictions where we work.
We promote, celebrate, and support a diverse and inclusive organizational culture and workforce. We are committed to providing all of our employees with an environment free from discrimination and harassment, where all are treated with dignity and respect. We do not tolerate, and explicitly prohibit, discrimination or harassment of any kind, at any time, in all aspects of employment. This includes recruitment, hiring, promotions, disciplinary measures, terminations, compensation, benefits, social and recreational programs, and training. Credence also does not tolerate retaliation against individuals who report discrimination or harassment.
DISABILITY ACCOMMODATIONS (ADA / ADAAA)
The Company complies with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act (ADAAA) and applicable state and local laws providing for nondiscrimination in employment against qualified individuals with disabilities. We are committed to providing equal employment opportunities to all individuals, including those with disabilities. Credence ensures that our recruitment process is accessible to all individuals and provides clear and simple instructions for requesting an accommodation on every job posting. Please contact Careers@credence-llc.com if you require any assistance or accommodations to apply.
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