Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Support Engineer on the Development Operations team, you are responsible as part of a team for coordinating and maintaining the infrastructure and systems that support our worldwide development and test teams. These systems are vital to ensure that our products are of quality for our customers and business. You will be operating Windows and Unix systems that are on-prem, in Cloud and hybrid. It will be helpful for you to have experience maintaining server systems at the Virtual Machine and Cloud layers as well as operating critical batch systems. You will be working with both the Development Support and Test Infrastructure functional teams. This position is an individual contributor reporting to the Senior manager. Responsibility Perform standard operating procedures to coordinate systems and to diagnose common issues Plan needed changes to minimize risk, perform changes to the plan, and ensure that the documentation is kept up to date Fix batch test “production” issues and maintain the plant as needed with minimal impact to our development users Assist in maintaining and operating the on-prem virtualized plant that runs the dev/test environment that includes Hyper-V, OpenStack, Active Directory, GitHub, Jenkins and Azure Cloud equivalents Be a subject matter expert in the use of the Test systems, collaborating with your colleagues to ensure it is working well and will continue to do so Raise issues proactively that might impact the Test environment and propose solutions taking their practicality into account Train new members of the team once qualified Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BE/BTech degree or equivalent work experience 1-2 years industry experience in Software Engineering and/or Support Experience with Powershell or other scripting languages Familiar with Google suite or equivalent Preferred 1+ years of professional experience operating complex, scalable, reliable infrastructure 1+ years professional experience operating batch processes Experience with operating Azure Cloud Infrastructure Experience with Hyper-V Excellent problem-solving skills Familiarity with OpenStack technologies Experience with SQL Experience with Active Directory Curiosity and ability to learn new technologies and tool sets Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-SA4 #LI-VP3