Purpose: 

Coordinating incident management, troubleshooting problems, conducting root cause analysis, and supporting system improvements. In addition, collaborating with teams to deliver technical training and ensure smooth operation of critical applications.

 

Key accountabilities and responsibilities

Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (e.g. Software Engineer) Collaborating with Service Managers to delivering technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software Engineers Monitoring performance and proactively identifying problem areas of a system i.e. software bugs, misconfigurations, bottlenecks  Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usability Conducting root cause analyses for recurring issues, identifying and implementing long-term fixes Advising Software Engineers to correct errors if any and modifying the existing software Interacting in Corporate Systems about the performance of systems and solve their technical issues when relevant Perform reports/dashboards of the apps and vendors for the Management Supporting Corporate Systems teams with the creation of training and knowledge articles Action both autogenerated batch tickets and incoming tickets from end users 

 

Skill Needed: 

PeopleSoft Administrator

Peopletools support Application maintenance Troubleshooting of error Monitoring stability and performance improvements Infrastructure support of Windows and Linux Server Resource Monitoring Server Setup for PeopleTools (Shares/FileSystems etc.) PeopleTools and application Upgrades PUM Upgrades PeopleSoft Application Migrations Peopletools Patching Weblogic support and certificate management Experience with Integration Broker including SOAP & REST Web Services PeopleSoft Migration Support Familiar with Phire Migration tool Setup of Change Assistant for Upgrade and Patch applications Setup and Configure Cobol environment 

 

Austosys Workload Automation 

Setup and modify existing job. Understanding batch processing and dependency analysis. Setup and review of AutoSys calendars. Review impact of application outages on Autosys jobs.

 

PeopleSoft Database Administrator

Performance Monitoring  Creation of SQL profiles Review and Analysis of ASH data Identify problem SQL and provide fix suggestions Index Rebuilds Data Archival Application Migration Support

Purpose: 

Coordinating incident management, troubleshooting problems, conducting root cause analysis, and supporting system improvements. In addition, collaborating with teams to deliver technical training and ensure smooth operation of critical applications.

 

Key accountabilities and responsibilities

Providing L2 for application issues, diagnosing root causes and implementing resolutions. Coordinating L3 support with resolver groups (e.g. Software Engineer)Collaborating with Service Managers to delivering technical support and troubleshoot incidents and problems with existing applications by analysing system logs and performance data in collaboration with Software EngineersMonitoring performance and proactively identifying problem areas of a system i.e. software bugs, misconfigurations, bottlenecks Supporting quality assurance testing phase on new applications to ensure they meet industry standards for functionality and usabilityConducting root cause analyses for recurring issues, identifying and implementing long-term fixesAdvising Software Engineers to correct errors if any and modifying the existing softwareInteracting in Corporate Systems about the performance of systems and solve their technical issues when relevantPerform reports/dashboards of the apps and vendors for the ManagementSupporting Corporate Systems teams with the creation of training and knowledge articlesAction both autogenerated batch tickets and incoming tickets from end users 

 

Skill Needed: 

PeopleSoft Administrator

Peopletools supportApplication maintenanceTroubleshooting of errorMonitoring stability and performance improvementsInfrastructure support of Windows and Linux ServerResource MonitoringServer Setup for PeopleTools (Shares/FileSystems etc.)PeopleTools and application UpgradesPUM UpgradesPeopleSoft Application MigrationsPeopletools PatchingWeblogic support and certificate managementExperience with Integration Broker including SOAP & REST Web ServicesPeopleSoft Migration SupportFamiliar with Phire Migration toolSetup of Change Assistant for Upgrade and Patch applicationsSetup and Configure Cobol environment 

 

Austosys Workload Automation 

Setup and modify existing job.Understanding batch processing and dependency analysis.Setup and review of AutoSys calendars.Review impact of application outages on Autosys jobs.

 

PeopleSoft Database Administrator

Performance Monitoring Creation of SQL profilesReview and Analysis of ASH dataIdentify problem SQL and provide fix suggestionsIndex RebuildsData ArchivalApplication Migration Support