As a member of this team your responsibilities will include monitoring our platforms’ availability, performance, and deep triaging of incidents. You will also lead initiatives, evangelizing site reliability best practices that will improve our availability while ensuring optimum delivery.
Contribute to Schwab’s journey to mature our Continuous Delivery processes by establishing automated processes, streamlining build and deploy methodology, and improving our software development practices.
Previous experience administering mission critical application environments that require 100% uptime is preferred, as is a working knowledge of web based application development. Strong customer advocacy and continuous process improvement focus is a must. Demonstrated ability to resolve business and service impacting problems, evaluating all alternatives and consulting with other technical members of the organization is required.
What you haveThe ideal candidate will have 8+ years of experience in a site reliability, devops and prod support team. This position requires a high level of customer service skills to establish and enhance positive relationships with peers and business partners.
Must Haves:
5+ years of experience in a site reliability, devops and prod support team1-2 years of Schwab technology domain experience as a current or recent contractor or employeeHave working experience in supporting applications & release management for digital messaging platforms including SFMCPerform advanced development, support and implementation of complex systems using specialized digital messaging domain knowledgeDevOps - Create CI/CD framework, Version Control, Build Automation, Deploy application, and Monitor performance. using tools such as Bamboo, Jenkins, Gitlab, Harness, and Nexus.Alerting and monitoring through synthetic monitoring tools like Splunk, Elk, IBM Tivoli, AppDynamics or Dynatrace, preferably SplunkRelease management – Plan, schedule, test, deploy and control software releases through Jira or other release management tools like remedy.Automation – Develop scripts to automate to reduce any repetitive/manual steps using one or more scripting languages such as Bash/shell scripting.Triaging production issues, impact analysis, communicating to stakeholders and create action items to ensure platform stability.JIRA service tickets are addressed in a timely manner.Must demonstrate strong problem solving skills and the willingness to learn new tools/technologies.Strong expertise in triaging product or system issues and debug/track/resolve by analyzing the sources of issues and the impact on hardware, network, or service operations and quality.Strong experience leading production releases and deployments across environments and cloud platforms.Solid understanding of CI/CD best practices using tools like Bamboo, Jenkins, Gitlab, Harness and Nexus repository Work with Build/Run teams to review current practices and make recommendations on adopting Continuous Delivery best practices and help enhance build, deploy, configuration management, and release engineering related activities.Develop and maintain configuration and release scripts. Provide release planning services and installation script development for new applications where necessary.Develop/improve and deploy source code branching methodologies and associated automation.Hands on experience in automation to develop scripts for automating build and application deployments using one or more scripting languages such as PowerShell and Bash. Experience using application and synthetic monitoring tools and creating monitoring dashboards, such as Splunk, AppDynamics, Dynatrace, etc. Experience working with Cloud computing solutions in various cloud platforms such as PCF, AWS, OpenShift or GCP. Hands-on experience with release and Incident management using tools like Remedy, ServiceNow or Jira.Develop/improve release process improvements and update release standards documentation. Peer review change tickets to ensure accuracy of application change activities and mitigate risk. Basic understanding of networking and security best practiceHands on experience in Shell scripting and maintain applications/services in LinuxBasic understanding of Databases such as MongoDB, Oracle and SQL.Excellent communication skills, strong teamwork ethic and able to lead the team when required, be able to take accountability of portfolio of applications and follow through issues from start to finishStrong interpersonal, analytical, problem solving and organizational skills. Ability to independently work as a contributing member in a high-paced and focused team. Good verbal and written communication skills. Ability to thrive in a flexible and fast-paced environment across multiple time zones and locationsSolid understanding of Agile Methodologies & tools.Actively participating in mentoring junior team members.Bachelor's degree in Computer Science or related discipline. Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Application FAQs
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