About the team

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

The billing engineering team builds scalable APIs and tooling to manage the full billing lifecycle for our customers. Engineers have a huge impact and work on features tied directly to the revenue that Dialpad brings in. This is a full stack engineering team that builds backend billing features to bring in revenue, customer facing frontends that allow admins to manage their licenses, and automated tooling for our finance and support teams. It’s all about thinking big and scaling to the rapid growth we have with more users, calls, and resellers

Your Role

As a Software Engineer in the Billing team, you’ll own different components of our billing system. You’ll work closely with other engineers on the team to build scalable billing APIs.  You’ll also help create generic solutions and tools that improve our billing platform and help our support teams. In addition, you’ll help develop the next generation of our billing platform using microservices architecture.

This position reports to our Engineering Manager and has the opportunity to be based in our Kitchener Office. 

You enrich the team through your engineering experience. We don’t mind if you come from a frontend, backend, or any other engineering background, as long as you are excited to learn and contribute to the team. You’re the type of person who is really proud when you build a resilient, well designed, long term solution that saves everyone time in the long run.

 

What you’ll do

You’ll contribute to the architecture of the billing platform to help it scale and support rapid growth in the Dialpad customer base.

Build reusable, well defined APIs that are consumed in product code. Monitor for performance and accuracy of how we bill our customers. Build automated tools to enable our customers and support teams to perform self-service billing operations. You’ll collaborate and cooperate with other engineers and product managers in design and code reviews, and translate business requirements into pragmatic technical solutions while discussing and navigating tradeoffs. You will identify classes of problems across the system and come up with solutions in the form of a  long term engineering roadmap Mentor new hires to help the team grow.

Skills you’ll bring

Bachelor's degree in Software Engineering  or equivalent practical experience. 4+ years of software development experience.  Demonstrated experience with 2+ large production backend systems at scale: designing, building, launching, and maintaining Deep experience with cloud deployed solutions 

Our tech stack

Backend:

Google Cloud Platform. AppEngine Datastore BigQuery Elastic Search. Python.

Frontend:

VueJS (single page application). Electron.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.