_The Bank sponsors individuals for TN and H-1B transfers on a case by case basis. Please note that this position is not open to anyone on an F-1 student visa including those eligible for CPT/OPT or the Stem OPT extension._ **Overview:** Provides designs and specifies information systems solutions to solve basic to complex problems or enhancements. Evaluates client requirements and processes, develops and prepares application environments which may involve diverse development platforms, software, hardware, technologies and tools. Completes day-to-day support activities and special projects. **Primary Responsibilities:** + Complete basic to complex systems analysis, design and development. Play a key role as an individual contributor on complex projects. Assist the client in addressing daily problems/issues of any scope. + Genesys Cloud CX Support with moves adds and changes + Genesys Cloud CX Incident Management support with end user connectivity issues and cloud issues. + Genesys Cloud CX new call flow build support using Architect + Agile Kanban team experienced using Jira and ServiceNow + Provide Visio call flow design update support as needed for changes + Complete other related duties as required, which may include participating in due diligence, cost/benefit analysis, vendor analysis or business study activities. **Education and Experience Required:** Minimum of an Bachelors degree and 2 years’ systems analysis/application development experience, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 4 years’ systems analysis/application development experience Experience with Genesys Cloud CX Support and Incident Management **Education and Experience Preferred:** Good understanding of the Bank’s application framework Subject matter expert in business with knowledge or experience utilizing application/system being supported Proven understanding of applications supported with a sound knowledge of interfacing/integrated applications Ability to work in a team environment as well as autonomously Ability to multitask for various components of moderately complex to complex projects Action-oriented Pro-active M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $79,157.68 - $131,929.47 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. **Location** Buffalo, New York, United States of America M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.