Position: Software Engineer II

Job Location: 702 SW 8th Street, Bentonville, AR 72712

Duties: Participates in small to medium-sized complex team projects by reviewing and understanding project requirements; translating requirements into technical solutions; researching and identifying alternative solutions; determining needed solutions based on return on investment and value add to the business; gathering needed information (for example, design documents, product requirements, wire frames); writing and developing code; communicating status and issues to appropriate team members and stakeholders; collaborating with project team and cross-functional teams; identifying areas of opportunity; interpreting information and identifying a solution; ensuring solution is sustainable across implementation and use; and ensuring on-time delivery and hand-offs. Provides support to the business for new and existing systems by responding to user questions, concerns, and issues (for example, technical feasibility); researching and identifying needed solutions; determining implementation designs; providing guidance regarding implications of new and enhanced systems; and directing users to appropriate contacts for issues outside of own domain. Troubleshoots business and production issues by gathering information (for example, issue, impact, criticality); performing root cause analysis to reduce future issues; engaging support teams when needed; developing solutions; driving the development of an action plan; performing actions as designated in the plan; and completing online documentation.

Minimum education and experience required: Bachelor's degree or the equivalent in Computer Science, Information Technology, Engineering or related field plus 1 year of experience in software engineering or related field; OR Master’s degree or the equivalent in Computer Science, Information Technology, Engineering, or related field.

Skills required: Must have experience with: developing and designing advanced security features for REST API using Java, Spring Boot, and Node JS; designing and developing IVR Call Flow using NICE InContact Studio; IVR Skill and Queue setup; coding using an Object-Oriented Programming language (Java or C#); developing applications using Java, C#, Node JS, and Reach JS; contact Center Domain application development using Avaya and Nice CXOne Platform; developing and maintaining Cloud Native applications using Azure and WCNP; setting up and maintaining CI/CD Pipelines; deploying applications using Docker and Kubernetes; unit testing and troubleshooting using JUnit, Fiddler, and Postman; designing application client server architecture and project flow; designing and developing RDBMS Databases (MSSQL, DB2 and JDBC); debugging and logging applications using Log4J, Prometheus, and Splunk; monitoring, reporting and alerting applications and APIs using Grafana dashboard; designing and developing IVR Call Flow using Avaya Telephony platform; Nice inContact POC and call routing setup and maintenance; setting up Automatic Call Distribution (ACD) on telephony Avaya and Nice InContact platform. Employer will accept any amount of experience with the required skills.

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Wal-Mart is an Equal Opportunity Employer.