Position Purpose:

As Software Engineer Principal, you will be joining the loyalty product team and contributing to its software design, software development, and overall product lifecycle. This engineering process is highly collaborative. You will work very closely with product managers and developers to create, develop and optimize solutions for end-user facing components of loyalty product. You will be responsible for architecture and design of various loyalty software components and will be responsible for driving results by presenting solutions to product managers and lead developers. You will be the first point of contact for areas/products within loyalty that you represent.

As a Software Engineer Principal, you will create foundational code elements that can be reused as well as architectural diagrams and other product-related documentation. You will also define service level objectives for products. In addition, Software Engineer Principals may be involved in product configuration, performance tuning and testing as well as production monitoring.

A Software Engineer Principal is a highly skilled engineer, a self-driven leader capable of working autonomously, who can gain the confidence of your colleagues, deliver results, and lead by example through proactive measures, setting an example with your actions and showcasing best practices.

Key Responsibilities:

70% Delivery & ExecutionCollaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutionsDocuments, reviews and ensures that all quality and change control standards are metWrites custom code or scripts to automate infrastructure, monitoring services, and test casesWrites custom code or scripts to do "destructive testing" to ensure adequate resiliency in productionCreates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactivelyContributes to enterprise-wide tools to drive destructive testing, automation, or engineering empowermentIdentifies product enhancements (client-facing or technical) to create a better experience for the end usersIdentifies unsecured code areas and implements fixes as they are discovered with or without toolingIdentifies, implements, and shares technical solutions that can be used across the organizationCreates and architects foundational code elements that can be reused many times by a productCreates meaningful architecture diagrams and other documentation needed for security reviews or other interested partiesDefines Service Level Objectives for product to constantly measure their reliability in production and help prioritize backlog work20% Support & Enablement:Fields questions from other product teams or support teamsMonitors tools and participates in conversations to encourage collaboration across product teamsProvides application support for software running in productionProactively monitors production Service Level Objectives for productsWorks with vendors and the open-source community to help identify and implement feature enhancements in software productsWorks with other product teams to create API specifications and contracts for shared dataProactively reviews the performance and capacity of all aspects of production: code, infrastructure, data, and message processingTriages high priority issues and outages as they arise10% Learning:Participates in and leads learning activities around modern software design and development core practices (communities of practice)Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizationsAttends conferences and learns how to apply new technologies where appropriate

Direct Manager/Direct Reports:

Typically reports to the Software Engineer Manager or Sr. Manager, Technology Director or Sr. Director.

Travel Requirements:

Typically requires overnight travel less than 10% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be eighteen years of age or older.Must be legally permitted to work in the United States.Mastery of an object oriented programming language (preferably Java)Must be legally permitted to work in the United States

Preferred Qualifications:

6-8 years of relevant work experienceMastery of a modern web application framework such as Spring MVC, and Node.jsMastery of writing SQL queries against a relational databaseMastery of a version control systems (preferably Git)Experience with front-end applications using Micro UI and Ant DesignProficient in a front-end technology and framework such as HTML, CSS, JavaScript, AngularJS, ReastJS, and JQueryProficient in a Linux or Unix based environmentProficient in a CI/CD toolchainProficient in destructive testing methodologies and toolsProficient in a cloud computing platform and the associated automation patterns they provideProficient in production systems design including High Availability, Disaster Recovery, Performance, Efficiency, and SecurityProficient in defensive coding practices and patterns for high-availabilityProficient in modern microservice-based architectures and methodologiesProficient in successful application of design patternsProficient in test-driven development and effective unit test creationExperience with E2E testing frameworks such as PlaywrightProficient in query optimization and troubleshootingProficient in effective data modeling within both SQL and NoSQL databasesExperience in working with 12-factor methodology and understanding its benefits, and able to demonstrate appropriate patterns to more junior team membersProficient in designing and implementing RESTful web services as well as GraphQL

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

6

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

None

Preferred Leadership Experience:

None

Certifications:

None

Competencies:

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasmBusiness Insight: Applying knowledge of business and the marketplace to advance the organization's goalsCollaborates: Building partnerships and working collaboratively with others to meet shared objectivesCommunicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiencesCultivates Innovation: Creating new and better ways for the organization to be successfulDrives Results: Consistently achieving results, even under tough circumstancesGlobal Perspective: Taking a broad view when approaching issues; using a global lensInterpersonal Savvy: Relating openly and comfortably with diverse groups of peopleManages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clearManages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problemsNimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodderOptimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvementSelf-Development: Actively seeking new ways to grow and be challenged using both formal and informal development channelsSituational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations