At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.
Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.
Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
About the Role: As a Software Engineer - Systems, you will focus on building next-generation platform services for Freshworks with your strong background in distributed systems and mentor your team to achieve this. You will have an opportunity to redefine customer experiences by building systems that are milli-second efficient, always available and working at internet scale. If you are the kind of engineer who is passionate about building systems, has a good eye for analysis and a mind that can think outside the box, we want to talk to you.
Our System engineers build the APIs / Services / Features to support these complex scenarios and seamlessly scale and perform for current and future rapid growth we are experiencing. We work in solving some of the problems as common platform/foundation-services engineering where we take on problems across products from building SSO, Containerization, Reliable deployment working in Agile mode. Our engineering takes pride in delivering some inspiring and fresh experiences for our customers and their business/customers.
As a Systems Engineer you will design and implement multi-tier (DB, services, and the web) software applications, and document, test, fix and enhance systems when needed.
In your agile team, you will closely work with engineers, architects, managers, design, QA and operations teams, and create solutions that meet business requirements. You will spend most of your time developing clean code with limited abstraction. You will also be implementing and supporting compliance to Freshworks compliance and information security processes.
Responsibilities:
Design, implement, and maintain high-performance, scalable distributed systems and platform servicesDevelop clean, efficient code with limited abstraction, focusing on APIs, services, and featuresCollaborate with cross-functional teams to create solutions that meet business requirementsEnsure high availability and uptime of production systemsImplement and support compliance with Freshworks' security processesIdentify and resolve system problems through algorithm optimization, framework selection, or alternative technologiesParticipate in code reviews and mentor team membersWork in an Agile environment, contributing to continuous improvement and innovationEngage in testing, validation, and deployment of systemsStay current with emerging technologies and industry trendsQualifications1-3 years of experience in software engineeringStrong knowledge of OOP concepts, design patterns, and SOLID principlesExpertise in one or more programming languages (e.g., Java, C++, Python, Golang)Experience with distributed systems, microservices, and RESTful APIsProficiency in data structures, algorithms, and database managementFamiliarity with DevOps practices, CI/CD, and version control (e.g., Git)Strong analytical and problem-solving skills with a passion for unit testing and TDDExperience in Agile methodologies and handling production workloadAdditional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.