About this role:

Wells Fargo is seeking a Software Engineering Manager

Seeking a Leader to lead and manage the Application Production and Platform Services of Conduct Management, Complaints, Remediation and Shared Services in a challenging production environment of critical banking applications.

In this role, you will:

Manage, coach, and develop a team of individual contributor engineer roles with low to moderate complexity and less experienced managers who are responsible for building high quality capabilities with modern technologyEnsure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each releaseEngage with architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture to enable application migration paths to target architecture; for example, cloud readiness, application modernization and data strategyFunction as the technical representative for the product during cross-team collaborative efforts and planningIdentify and recommend opportunities for driving resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standardsAct as an escalation partner for scrum masters and the teams to make decisions and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement cultureBuild engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as neededInterpret, develop, and ensure security, stability, and scalability within functions of technology with low to moderate complexity, as well as identify, manage and mitigate technology and enterprise riskCollaborate and consult with the Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practicesInteract directly with third party vendors and technology service providersManage allocation of people and financial resources for technology engineering including career development and performance management for engineers and managers on the teamHire, mentor and guide talent development of direct reports to build the skills required to effectively design and deliver innovative solutions for the supported product areas/products

Required Qualifications:

4+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education2+ years of Leadership experienceExtensive experience in production management and platform operations along with people management Minimum experience in Data technologies –  .NET / Java, BPM Technologies, ETL Tools (Ab-Initio/Informatica/SSIS), Database (Teradata/Oracle Exadata/SQL Server), Middleware (WebLogic/Tomcat) & Monitoring tools (ITRS, App Dynamics, Splunk, ELK, Grafana, etc.)Strong exposure & experience on ITIL & SRE Processes (Incident, Problem, Release, Change, Knowledge, Vulnerability, Service Management, Automations, Observability, etc.)Hands-on experience (2-4 years) in SRE Tools and Practices

Job Expectation:

Challenging platform management role involving Platform Support & Resiliency, Service Delivery & Maturity, Root Cause Analysis, Automations, Solution Proposals, etc.Accountability & responsibility over deliveries - Platform Upgrades / Migration, Vulnerability Management, Automation & Instrumentation, Resiliency & Performance Management, Process Adherence & Improvement, Decision Making with Partnership / Stakeholder ManagementProduction & Platform support involves being on standby for providing 24x7 support & responsible to maintain high availability of the systems & applications.Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews.Drive SRE Initiatives across the portfolio Viz Toil Reduction, Observability Maturity as per Customer / Data Journey, Critical Flows Definition and Formulate SLI/SLO/SLA based on business impactSupport the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability.Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.Perform Problem Management by identifying recurring/chronic issues, identify improvement areas & implement innovative/viable solutions that can result in operational efficiency/benefits.Provides the ongoing operational support for the portfolio that has multiple technologies / tools assuring platform health for scheduled batch loads / processes on time via efficient observability tools with Golden signalsAs an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff.Assures quality, security and compliance requirements are met for supported technology domain.Ability to handle constantly changing priorities, remain productive and be able to multitask effectively during busy times. Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.Ready to work in shift hours that spans between 6 AM to 10:30 PM IST & should be flexible to work on weekends.

Desired Qualifications:

Experience in the BFSI industry and managing banking applications.Certification on one of the cloud technologies (Google/Azure/AWS)Scheduling Tools (Autosys/Control-M), Middleware (WebLogic/Tomcat), Programming Languages & Scripting (Java, Python, Shell), etc.

Posting End Date: 

29 Oct 2024

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.