Software Engineering Manager - Device Services Engineering Santa Clara,California,United States Software and Services Apple is seeking a quality focused Software Engineering Manager to lead the Device Services Engineering team within Software Delivery. The Device Services team hosts, manages and maintains a large scale of live Apple devices to support E2E testing within Software Engineering as well as other strategic partners within Apple as a whole. The Device Services Engineering team is responsible for large scale tooling, automation, web applications and data analytics to support operational efficiencies and data driven decision making within the group. **Description** The Device Services Engineering team provides tools, data and automation solutions to support our large fleet (15k+) of live devices used across the HW/SW development lifecycles. The automation this team delivers and supports along with the business insights this team will provide to our peers, partners and management are vital in supporting engineering efficiency and will be a key component of our growth strategy. In this role some of your responsibilities will include: - Supervise and maintain thousands of iOS/macOS devices and peripherals across multiple sites - Supervise and mentor automation engineers; responsible for their management, evaluation, and career development - Establish sound processes and ensure all security, availability, confidentiality, and privacy protocols are followed - Responsible for software configuration management where required tooling is consistently and optimally deployed across the fleet of machines - Solving problems and resolving issues in live production environments and implementing strategies to eliminate them - Emphasize observability in our systems and the data we collect in order to support data driven decision making as well as to provide fundamental business insights to management - Define technological and platform strategies to ensure streamlined execution - Build strong cross functional relationships with our peers, partners and customers - Be an advocate for automation trusting it plays a meaningful role in software development and sustenance **Minimum Qualifications** + BS degree in technical field, such as Computer Science or Engineering or equivalent work experience + Track record of building and managing high-performance software engineering teams and mentoring their continued growth + Establish processes to ensure all security, availability, confidentiality, and privacy protocols are followed + Excellent communication skills and ability to collaborate effectively across multiple business, partners and customers + Hands on experience in automation and monitoring solutions + Strong background in data analytics and belief in data-driven solutions + Excellent problem solving, critical thinking, and interpersonal skills - lead by example to empower and challenge the team to deliver their best work **Key Qualifications** **Preferred Qualifications** + Experience working with RESTful services + Core understanding of LAN network infrastructure + Experience with common data center infrastructure (HVAC, power distribution, copper and fiber cabling, rack types and capacities etc…) + Experience with macOS and iOS is a plus + Understanding of standard networking protocols and components such as: HTTP, DNS, TCP/IP, Subnetting + Highly experienced with scripting; Bash and Python preferred + Knowledge of Puppet, Ansible or other configuration management tools + Familiarity with Git or other source control systems **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $190,700 and $329,600, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . 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