Software Engineering (Production Support)

Developer III - Software Engineering

 

Who We Are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

 

You Are:

We are seeking an experienced Software Engineering (Production Support) to join our Production Support team. The ideal candidate will have expertise in JIRA, ServiceNow (SNOW), Analytical Skills, CMDM/HIP Domain Knowledge, and Membership & Provider Data Domain Knowledge. This role involves troubleshooting, incident resolution, and continuous improvement of applications in a fast-paced production environment.

 

The Opportunity:

·       Monitor, investigate, and resolve production issues related to Membership & Provider Data.

·       Troubleshoot and debug Java-based applications to ensure system stability.

·       Use JIRA and SNOW to track incidents, manage changes, and handle service requests.

·       Perform root cause analysis (RCA) and implement preventive measures.

·       Work closely with development and QA teams to improve system performance and reliability.

·       Develop and enhance automation scripts for monitoring and issue resolution.

·       Ensure adherence to ITIL best practices for production support and change management.

·       Participate in on-call rotations and provide timely support for critical system issues.

 

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

 

What you need:

·       Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

·       Proficiency in Java with experience in debugging and troubleshooting production issues.

·       Strong working knowledge of JIRA and ServiceNow (SNOW) for incident tracking and resolution.

·       Excellent analytical and problem-solving skills for diagnosing complex production issues.

·       In-depth understanding of CMDM (Customer Data Management), HIP (Healthcare Integrated Platform), Membership & Provider Data Domains.

·       Experience in SQL, scripting, and automation tools to streamline production support activities.

·       Hands-on experience in application monitoring, debugging, and root cause analysis (RCA).

·       Knowledge of ITIL processes (Incident, Problem, and Change Management).

·       Strong collaboration and communication skills to work with cross-functional teams.

 

 

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Remote

Compensation Range:  $72,000-$109,000

 

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

 

What we believe:

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

 

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

 

 

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