General Information

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Country United Kingdom Department SOFTWARE ENGINEERING Date Tuesday, February 11, 2025 Working time Full-time Ref# 20034964 Job Level Individual Contributor Job Type Experienced Job Field SOFTWARE ENGINEERING Seniority Level Associate Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Business Overview:

Specialise in electronic document management, providing the hardware, software, service and expertise that enables organisations to cut costs, improve efficiencies and become greener.

Purpose:

Supporting, delivering, managing projects, and providing training on EDM & related software solutions. 

Key Responsibilities:

All aspects of delivering EDM & related software solutions to time, budget and quality. Including;Carrying out installs - ensuring software installs are carried out to time, budget and quality. While maintaining integrity of host environmentProject management and customer communicationDocumentationEnsuring an effective transition to post-project system maintenanceDocumentation and demonstrationsTraining end users on EDM & related software solutionsProviding support for EDM and related software products including database maintenanceEnsure software and database support incidents are responded to within SLAs (time, budget and quality)In-depth analysis and troubleshooting as well as root-cause analysisSupporting pre-sales/professional services duringQuoting and designing core EDM product solutionsEnsure proposed deliverables match customer expectationsTechnical problem solving, including working with customer IT providers to ensure appropriate platform provisionDeveloping add-on additional business from customer engagementsIdentification and delivery of improvements to the software delivery and support processesManaging projects with external parties 

Essential Key Characteristics and Experience:

3 years’ experience delivering/installing software solutions3 years’ experience working on a Software Support desk2 years’ experience working with database systems and writing TSQL queries2 years’ experience of working with IIS to configure websitesPassion for dealing with customers and resolving their issuesAble to describe technical detail in simple termsExcellent communication skills, both written and verbal across a variety of stakeholdersFriendly, positive attitudeProven logical and analytical skillsGood team player, able to work effectively as part of the team and individuallyGood organisational and planning skills

Desirable Key Characteristics and Experience:

Microsoft Qualifications (AZ-204), ideally with exposure to Microsoft server products and/or related IT / Computing qualificationsExposure to Electronic Document ManagementProject Management Certification such as PRINCE2Experience managing software or IT delivery projectsCommercial awareness#LI-LL1#LI-REMOTE