**In this position...** This role is a Jira expert, responsible for optimizing how teams use Jira for issue tracking and resolution. You'll define and maintain best practices, coach teams on proper workflows, and identify new ways to leverage Jira across the organization. You'll also lead process improvement initiatives, ensuring efficient operations and high standards. You'll be the go-to person for all things Jira for SW integration, acting as a liaison between development, TPM, Jira Adim teams, while providing support to vehicle teams This role requires strong communication and analytical skills, as well as a passion for process improvement and efficiency. **What you'll do...** + Administer and evolve policy for Jira object tracking and issue resolution in Jira + Define / Maintain / Coach R&R for working level triage teams + Coach teams on Issue management workflow in current and future states + Coach program triage teams on P0-P4 criteria and operational methods + Assist vehicle teams in monitoring and maintaining Jira object hygiene. + Lead reflection for real time UIM/GIM 3.0 process improvements to identify ways of working more efficiently and ensuring operational standards are the best they can be. + Liaison to external TPM’s , development and functional teams, feature organization, and Jira tools teams. + Identify additional areas of use cases for Jira to aid in migration to common backlog (eg : aims replacement, MPI process, Masked codes, MSR, 8D, Milestone tracking, Launch Metrics… etc). + Develop and maintain standardized FSIM/PMT presentation and escalation methods and materials. + As required working level issue resolution / crisis support across FSIM org. + Be a part of the team to establish and maintain working level dashboards and milestone review criteria on a cross vehicle basis. + Support vehicle teams by being a first point of contact for all things Jira. **You'll have...** + B.S. in Computer or Software Engineering or related degree; or foreign equivalency degree, or a combination of equivalent experience and education. + 3 + years automotive PMT, Program Management, Design & Release, Software Development, and/or EE Systems Integration + 1 + year experience using Jira, JQL, project administration, automations, dashboard management, and/or Jira Analytics **Even better, you may have...** + 5+ years automotive with at least one Vehicle Program Launch. + 5+ years of automotive PMT, Program Management, Design & Release, Software Development, and/or EE Systems Integration + 3 years in JQL, script runner, and rich filtering + 3 years using SQL with the ability to develop reporting metrics in Jira Analytics + 3 Ability to write and execute Jira automations. + Ability to generate and upkeep Dashboards, Kanban Boards and confluence pages derived from Jira data sets + Understanding of Ford End of Line testing and vehicle Diagnostics + Ability to de-bug vehicle level issues end to end using CANalyzer or other diagnostic tools. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year’s Day • Paid time off and the option to purchase additional vacation time. For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD This position is a range of salary grades 6-8 . Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660. \#LI-Hybrid \#LI-CS2 **Requisition ID** : 32058