At GDIT we build cutting-edge applications that help the end user accomplish their mission.

GDIT is your place. You make it your own. Bring your creativity to help us find simple solutions to complex problems. By owning your opportunity at GDIT, you’ll play an essential part in preparing our nation for the future. We are seeking a Software Quality Assurance Specialist/Applications Tester to capture system issues, coordinate with GPOCs on correcting those issues, and making system changes to correct bugs and possible design flaws.

How an OSM will make a difference:

Assist customer alumni, Office of Alumni Relations (OAR) Staff and contractor colleagues, by capturing, communicating, and translating primary alumni portal user issues. Issues may range from technical access problems, navigation questions about forms and content upon securely accessing the portal, form submission status inquiries, and/or notifying OAR personnel of the need for action/case management updates.Provide external and internal communication options, which may include separate phone and email identities requiring administrative management.Contribute to development efforts by monitoring user log files, coordinate with low and high elements for any CI/SEC concerns.Provide tangible user-story and UI/UX feedback to the development team according to Alumni user observations, comments, and feedback.At times, serve as an authorized DTO under the purview of peer DTOs and guidance by the team lead and/or GPOC. This key role will be essential for the dual 'low-to-high' and 'high-to-low' data flow of alumni user observations, comments, and feedback

Required skills and demonstrated experience

Demonstrated experience communicating both written and orally using email, video conference, telephone, and service request database.Demonstrated experience providing rules, procedures and technical information clearly and accurately, both verbally and in writing, to partners, peers and customers.Demonstrated experience working with customer with developmental challenges or disabilities and understanding the necessity to communicate clearly with this demographic and the respectful etiquette that is required.Demonstrated experience equivalent to help desk roles for the purpose of supporting various versions of internet browsers, and mobile devices.Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents.Demonstrated experience with technical writing, maintaining SOPs, and communicating to a diverse population.Demonstrated experience performing regular security network monitoring to identify misuse and abnormalities.Demonstrated experience managing use of a government-furnished mobile phone.

Highly desired skills and demonstrated experience:

Demonstrated experience provisioning and/or disabling accounts using CRM tools.Demonstrated experience providing data transferring services on networks.Demonstrated experience administering and maintaining Atlassian Software Suite (Jira, Confluence).Demonstrated experience using Splunk dashboards.

What you'll need to succeed:

Experience: 15+ yearsLocation: Herndon, VA (On Customer Site)Security Clearance Level - TS/SCI with PolygraphUS Citizenship Required

WHAT GDIT CAN OFFER YOU:

401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays

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