**Req ID:** RQ194584 **Type of Requisition:** Regular **Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph **Public Trust/Other Required:** None **Job Family:** IT Quality Assurance **Skills:** Communication,User Experience (UX),User Interfaces (UI) **Experience:** 10 + years of related experience **US Citizenship Required:** Yes **Job Description:** At GDIT we build cutting-edge applications that help the end user accomplish their mission. GDIT is your place. You make it your own. Bring your creativity to help us find simple solutions to complex problems. By owning your opportunity at GDIT, you’ll play an essential part in preparing our nation for the future. We are seeking a Software Quality Assurance Specialist/Applications Tester to capture system issues, coordinate with GPOCs on correcting those issues, and making system changes to correct bugs and possible design flaws. **How an OSM will make a difference:** + Assist customer alumni, Office of Alumni Relations (OAR) Staff and contractor colleagues, by capturing, communicating, and translating primary alumni portal user issues. Issues may range from technical access problems, navigation questions about forms and content upon securely accessing the portal, form submission status inquiries, and/or notifying OAR personnel of the need for action/case management updates. + Provide external and internal communication options, which may include separate phone and email identities requiring administrative management. + Contribute to development efforts by monitoring user log files, coordinate with low and high elements for any CI/SEC concerns. + Provide tangible user-story and UI/UX feedback to the development team according to Alumni user observations, comments, and feedback. + At times, serve as an authorized DTO under the purview of peer DTOs and guidance by the team lead and/or GPOC. This key role will be essential for the dual 'low-to-high' and 'high-to-low' data flow of alumni user observations, comments, and feedback **Required skills and demonstrated experience** + Demonstrated experience communicating both written and orally using email, video conference, telephone, and service request database. + Demonstrated experience providing rules, procedures and technical information clearly and accurately, both verbally and in writing, to partners, peers and customers. + Demonstrated experience working with customer with developmental challenges or disabilities and understanding the necessity to communicate clearly with this demographic and the respectful etiquette that is required. + Demonstrated experience equivalent to help desk roles for the purpose of supporting various versions of internet browsers, and mobile devices. + Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents. + Demonstrated experience with technical writing, maintaining SOPs, and communicating to a diverse population. + Demonstrated experience performing regular security network monitoring to identify misuse and abnormalities. + Demonstrated experience managing use of a government-furnished mobile phone. **Highly desired skills and demonstrated experience:** + Demonstrated experience provisioning and/or disabling accounts using CRM tools. + Demonstrated experience providing data transferring services on networks. + Demonstrated experience administering and maintaining Atlassian Software Suite (Jira, Confluence). + Demonstrated experience using Splunk dashboards. **What you'll need to succeed:** + Experience:15+ years + Location: Herndon, VA (On Customer Site) + Security Clearance Level - TS/SCI with Polygraph + US Citizenship Required **WHAT GDIT CAN OFFER YOU:** + 401K with company match + Comprehensive health and wellness packages + Internal mobility team dedicated to helping you own your career + Professional growth opportunities including paid education and certifications + Cutting-edge technology you can learn from + Rest and recharge with paid vacation and holidays \#OpportunityOwned \#GDITCareers \#WeAreGDIT \#JET \#ISP2024InnovativeTalent \#EnhancedTechPoly2025 The likely salary range for this position is $175,845 - $237,908. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans