Responsibilities Make an impact

As a member of the Software Service team at Swisslog you will be part of a team environment working with providing our customers with technical and software assistance in the scope of their individual contracts. This is a crucial position, and it takes a great sense of responsibility, commitment and team effort to succeed. As a Software Service Engineer you will be able grow in your role and in the team as you take on more complex tasks and responsibilities over time.   Key responsibilities are: Further development of existing, plant-specific software systems in warehouse management Be the contact person for customers in the event of complex software faults or for advice on software extensions Implementation of change requests with a focus on Java EE Participation in a rotating on-call model in coordination with the team Development of concepts for software deployment while maintaining system availability Execution of tests of the software as well as the commissioning at the customer (on-site) Analysis of past disruptions and the derivation of measures in the team to increase customer satisfaction Application Requirements What you need to succeed Degree in computer science, related subject or equivalent Good communication skills and fluent in Swedish and English, both in speaking and writing. Experience providing a high standard of customer service both internally and externally. Understanding of databases and good knowledge in Java.   We consider it desirable if you also have: Experience in Software Testing. Experience working within the supply chain or logistics industry.  Previous experience in a support/service role preferably in the Software industry.