Job Seekers, Please send resumes to swapna@hireitpeople.com Responsibilities:Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platformRespond to incoming requests for service or incidents from software customers and drive informed and timely solutionReceive, prioritize, and properly document issuesPerform troubleshooting, debugging, and root cause analysis of product or environment issues. This may include analyzing log files, data and source code, as well as attempting to reproduce the problemProblem resolution will require basic knowledge of Java, ability to write code and necessitate the use of diagnostics tools Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolutionInterface with other groups within the company, especially lab operations, QA, and developers to drive product improvement effortsBuild, maintain/improve existing technical support tools and proceduresProvide product training to end usersIdentify and codify frequent issues into documented and/or scripted processesProvide guidance and support to new customers during integration phaseSchedule to include one weekend day (Saturday or Sunday) Qualifications:Bachelor’s Degree with emphasis in Information Technology related field or equivalent Experience with Java languageHands on experience with Linux and command line shell scriptingHands on experience with SQL and relational databasesExperience with Groovy scripting language is a plusExcellent communication and organizational skills, especially for problem solving under pressureAbility to thrive in a fast-paced environment and manage multiple tasks independently