USA
2 days ago
Solution Advisor I

Solution Advisor I 

 

Help customers receive maximum value from their installed automation products.  The SA team works closely with Customer Success organization, including Customer Success Managers (CSM), Clinical Account Managers (CAM), Technical Services, Professional Services, Product/Engineering, Quality and Sales to increase customer success, satisfaction, and achieve outcomes.  The SA creates and delivers strategic site assessment and optimization plans to those customers with opportunities for efficiency, safety, and product utilization improvement.  The SA team utilizes several standardized tools and processes to gather automation product efficiency and utilization data, create metrics, establish recommendations for operational improvement, and present findings to key customer stakeholders.  These tools and processes help guide Omnicell customers to achieve their desired return on investment while at the same time positions customers for site reference-ability and add-on sales.

 

KEY RESPONSIBILITIES:

The Purpose of this role is to build subject matter expertise on Omnicell products to provide support to internal and external customers. Provide on-site/remote customer engagements to provide assistance to help improve the customer's utilization of Omnicell products. Conducts migration engagements to assist customers in migration from legacy to current products. Conducts basic pre and post-implementation engagements to assist customers to ensure adoption of Omnicell products. Conducts some optimization engagements to assist customers to ensure optimum utilization of Omnicell products. Maintains high levels of client satisfaction by providing strategic customer-focused value-add support emphasizing quality, responsiveness, and technical expertise.  Executes scripted engagements to strategic customers and ensures project deliverables are clear, concise, professionally composed, and aligned with customer/sales organization goals.  Drive customer satisfaction through customer engagements and meeting objectives and outcomes in conjunction with success plans. Work closely with CSM/CAM to collaborate on success plans and provide product expertise when needed. Drive customer adoption by providing scripted tasks to maximize the incorporation of key product features and functions at customer facilities.  Produce customer deliverables in a timely manner.  Set an example of professionalism and commitment to sound business judgment.

 Specialized Knowledge/Skills:

Needs much coaching/guidance/training while emerging in role General understanding of pharmacy and nursing workflows Ability to analyze and interpret customer data Expectations: Product expertise: Basic super user-level knowledge with a focus on core, central pharmacy Omnicell products or legacy products Engagement Level: Basic Post-Implementation, Migration, Optimization, or Feature Adoption engagements

 

Basic Qualifications  

Bachelor’s degree  Or in lieu of a degree, a high school diploma or GED with:  Three years demonstrated experience with pharmacy and/or nursing workflow in a hospital environment. Three years’ experience in a customer-facing role with a focus on improving customer operations in a complex healthcare environment.

Preferred Qualifications  

Formerly registered pharmacy technician or nurse 340b experience. 

 

Work Conditions:

Office Environment and in hospitals while working with customers. Remote based position can be based anywhere in the US close to a major airport. Overnight travel 10%
Confirm your E-mail: Send Email
All Jobs from Omnicell, Inc.