EnlivenHealth Solution Advisor I
The Solution Advisor (SA) I works closely with the Product, Sales and Customer Success organizations, to increase customer success, satisfaction, and achieve outcomes. The SA is primarily responsible for maintaining product expertise on EnlivenHealth solutions, developing training content, and delivering training to our clients to drive adoption of our solutions. The ideal candidate is passionate about customer service, education, and finding solutions to meet the needs of our customers. The SA team utilizes best practices tools and processes to gather product efficiency and utilization data, create and report on metrics, establish recommendations for improvement, and present findings to key customer stakeholders.

These tools and processes help guide EnlivenHealth partners to achieve their desired goals and return on investment.

The Solution Advisor I:
• Supports Product, Sales and Customer Success as a solution expert to advance the use of the SA’s designated EnlivenHealth solution portfolio.
• Creates best practice and solution supporting documentation.
• Works to ensure that EnlivenHealth partners are maximizing the benefits of the solutions that they have subscribed.
• Monitors usage and adoption metrics for our partners and delivers playbooks and/or direct support to drive solution value and renewals.

KEY RESPONSIBILITIES:
• The purpose of this role is to strengthen subject matter expertise on EnlivenHealth products to provide support to internal teams and external customers.
• Provide customer evaluation in an advisory capacity to determine the current state and provide assistance to help maximize the customer's utilization of EnlivenHealth products.
• Conduct pre-implementation engagements to assist customers to develop a strategy to successfully implement EnlivenHealth products.
• Conduct post-implementation engagements to assist customers to ensure adoption of EnlivenHealth products.
• Maintain high levels of client satisfaction by providing strategic customer-focused value-add support emphasizing quality, responsiveness, and technical expertise.
• Drive customer satisfaction through customer engagements and meeting objectives and outcomes in conjunction with success plans.
• Work closely with Customer Success and Sales teams to collaborate on success plans and provide product expertise when needed.
• Drive customer adoption by discovering opportunities to maximize product benefits by recommending the incorporation of key product features and functions.
• Produce customer deliverables in a timely manner.
• Set an example of professionalism and commitment to sound business judgment.
• Collaborate on best practices around products.

Required Knowledge and Skills:
• Experience and understanding of pharmacy operations and workflow.
• Excellent interpersonal communication skills with the ability to work well with customers and with employees at various levels.
• A self-starter who can work independently and across multiple projects simultaneously.
• Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel.
• Superior presentation, written and interpersonal skills & superior problem-solving skills.
• Ability to quickly learn new and different technologies.
• Must be able to multitask and work under pressure to meet tight deadlines.

Note: The selected individual must have a valid driver license with an acceptable driving record, be able to meet company’s insurance coverage requirements and have their own vehicle in acceptable working condition.

Basic Qualifications:
• 2+ years’ experience working in pharmacy “or equivalent experience/education”.

Preferred Qualifications:
• 2+ years of pharmacy technician experience “or equivalent experience/education”.
• Course development and content presentation/delivery experience.

Work Conditions:
• Remote work.
• 10% travel required.
• Irregular work hours may be required to meet the needs of the customer.
• May be required to stand or sit for long periods of time.