General Information Req # WD00075750 Career area: Sales Support Country/Region: Brazil State: São Paulo City: Sao Paulo Date: Tuesday, December 17, 2024 Working time: Full-time Additional Locations:  * Brazil - São Paulo - São Paulo * Brazil - São Paulo - Sao Paulo Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

The LA SSG Business Manager is a pivotal contributor to the Lenovo Solutions and Services Group (SSG). This role is instrumental in boosting services revenue across all offerings, segments/verticals and routes to market within the region. By closely analyzing market trends and collaborating with sales and support teams, the Business Manager develops and implements strategic plans to achieve revenue goals.

Reporting to the Americas Sales & Portfolio Enablement Leader, this position demands strong partnerships with sales, portfolio management, and marketing teams. Key responsibilities include executing global sales programs, launching localized sales campaigns, and providing insights to enhance communication, training, and events.

Responsibilities:

Quarterly Business Plan

Support sales teams in creating a sustainable services quarterly business plan considering the different aspects such as product mix/focus and key growth areas for servicesAlign Cross Functionally with product and business managers to identify new growth opportunities / playsWork closely with Sales leadership on Full year and Quarterly strategies which would deliver the fiscal commitmentDevelop, Gain Approvals Launch and drive Growth Programs to achieve KPIsIntegrate Marketing and solution teams into the comprehensive planCustomer Focused Plans with identification of the top in qtr and future qtr services dealsSupport Sales teams in the development of Executive Quarterly Business ReviewsProvide consistent tracking and reporting on campaign results

Market Data / Competitor Analysis

Deep data analysis and comparison with market/actual/plannedShare trends and identify new or additional biz opportunities with services product teamsUnderstand the market dynamics, deep & ongoing market competitor observation and feedback to category team, services team and sales leadershipUnderstand competitive price points and analysis on Win/loss insights for strategic deals

FCST

Establish & monitor services business vs KPI’sIntegrate with sales teams by attending sales cadence meetings to drive initiatives & hit KPI targetsUtilize Pipeline for assessments & follow up on Pipeline quality per market

Enablement: External & Internal

Ensure setting right level of external activities and follow up on KPI’sWork with sales, marketing & services to support critical external customer activitiesInterlock with WW segment marketing, to drive inclusion of services and insights into broader marketing initiatives.Collaborate with WW services training resources to create and execute on training that will ultimately help address services selling gapsDrive closure of identified sales inhibitors

Customer Sat.

Support sales and services teams with Feedback and drive away roadblocks for higher Customer SatisfactionLink with CX teams on customer feedback & inhibitors

Requirements:

At least 5 years previous experience in Sales, Sales Management; Sales Ops, Product Mgmt or MktProficiency in Spanish and EnglishServices experience highly preferredExcellent communication skills (oral & written) and comfortable working with Senior business leadersExcellent interpersonal and communications skillsEntrepreneurship and with a high degree of self-motivation and driveProficiency in Excel, and other office applicationsStrong analytical skills and detail orientedStrong Collaboration Skills and ability to work cross functionallyAbility to deal with ambiguity and identify approaches & solutions to challengesCreative Problem solver
We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.
Additional Locations:  * Brazil - São Paulo - São Paulo * Brazil - São Paulo - Sao Paulo * Brazil * Brazil - São Paulo * Brazil - São Paulo - São Paulo , * Brazil - São Paulo - Sao Paulo