About this opportunity:
The Solutions Architect level of resource will play a critical role in defining, developing, and designing new functionality, services, and solutions for the Contract Centre Ecosystem.  Based on Customer demand and to ensure that the solution end user and customer experience solutions can often require integration to other systems using an API.
The candidate will have experience and be confident in working with the Customer and in certain cases Ericsson’s external customers and agents.

What you will do:
•    Connect and aligned with Ericsson's strategy and improve user experience. 
•    Translate Customer demand into solutions.
•    Solution deployment in the test and production environment.
•    Provide recommendations on solution improvements and functionality enhancements.
•    Produce and review technical designs and combine to provide, project documents, technical documents, handover, and route cause analysis reports.
•    Participate or drive new initiatives and proof of concepts relating to the Contact Centre Ecosystem. under the Contact Center portfolio.
•    Provide day-to-day operational support, identifying issues and performing corrective actions where applicable.
•    Capacity planning and reporting.
•    Attend project and product meetings when required.
•    Provide progress and updates to the CC delivery team and management when requested.

The skills you bring:
      It is essential that success as the solutions architect should process a deep working knowledge of the technologies, practical experience with a proven track record with deploying solutions and trouble shooting in the following areas.
•    Solution design, and configuration and MICC of the Mitel MICC-Enterprise 
•    Detailed Working knowledge of OAS (server)/TAS -E
•    SIP protocol and MICC-E agent. Advance Script Manager design knowledge 
•    Knowledge MICC -E license and offerings. Understanding of tenanting on MICC & MX One
•    MX One to systems administrator level, MX One routing and signaling. 
•    Ability to configure, generate and to interpret MICC Reporting
•    Call tracing and CDR knowledge along with troubleshooting and log management capabilities.
•    MS SQL , Deep knowledge of RDBMS (Relational data base management system), OBDC
•    Complex query writing, query optimization and troubleshooting.
•    Experience with backing up and restoring systems. IP/SIP protocols. Knowledge of IP networking
•    REST API design principles. TLS, Certificates, and encryption .Working experience with Cloud Cognitive services such as Google and Amazon.
•    Integration with Voice Recording solutions
•    Proven track record of work cross-functionally to understand and then translate business requirements into a technical solution.
 

Key Qualifications:
Education: Graduate in Computer Science or similar
Minimum years of relevant experience: 7-10 years of relevant experience in the Mitel MICC-Enterprise
    

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Notice of Job Opportunity – Legal Notices for PERM

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.  

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. 

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com 

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: India (IN) || Noida

Job details: IT Infrastructure Platform Architect