Role Proficiency:

Provide technical and/or business consultative leadership during the pre-sales and/or post-sales cycle for large CRM/ERP implementations. This will include review design optimization scalability and architectural application audits of the enterprise-systems

Outcomes:

     Senior Solutions Architect leads technical strategies and architectures as well as technical development for enterprise-wide large projects or systems using industry-standard integrated architecture models.      Independently design analyse document and develop technical architecture and solutions for large enterprise level applications and systems      Implement solution architecture by building components and custom designs and maintaining technical integrity      Identify analyse recommend and implement improvements in system architectures      Design and implement proof of concepts solution/architecture planning and custom demos      Perform technical feasibility and impact analysis and select software architecture or solution      Lead direct and participate in new technology adoption in ERP/CRM.      Build strong internal or external customer relationships managing expectations at all levels      Understanding of current operational frameworks and how their solutions will be managed through and after the implementation   Accountable with deal pursuit to ensure that proposed solutions offer a winning value proposition playing a key role in the preparation of proposals   Lead the due diligence phase of a pursuit and validate and revise the solution as necessary   Supervise software architects to develop system recommendation documents by researching evaluating analyzing and selecting technology and infrastructure products functionality and features.   Advise customer senior leaders on various software and technology solutions and business problems   Analyse customer objectives and present a compelling solution   Lead customer discovery and assessment meetings to identify business value and ROI for complex business problems   Recommend best practices to customers and help with IT Strategy and implementation planning – capacity servers deployment etc.   Define architecture for large engagements involving cluster of technologies and act as design authority for the engagement.   Ensure technical quality of deliverables under his/her portfolio of projects with strict adherence to architecture principles and design standards.   Conceptualize technical platform which address similar patterns of need for a domain or a horizontal segment.   Provide conceptual solution model as part of pre-sales activities.   Work on estimates vendor management partnership/license management.   Pursuit of industry better practices across multiple accounts   Mentor group of architects and support them in getting the right kind of exposure   Set goals in NorthStar; timely measure the progress and update accordingly.

Measures of Outcomes:

     Number of applicable technical/domain certifications completed      Number of mandatory trainings completed (Industry/technology specific UST mandatory trainings)      Number of RFPs and estimations prepared in ERP/CRM Practice      Number of technical sessions conducted within Practice for the benefit of peers and team members.      Contribution to technology capability development (e.g. Training Webinars Blogs)      Customer feedback on overall technical quality (zero technology related escalations)      Business Development (number of proposals contributed to as applicable)      Number of design patterns / components reused / created      Number of consulting assignments led/participated   Number of white papers / document assets   Breadth of technology knowledge (no. of technologies)   Conceptualizing ideas for ERP/CRM Practice. Number of technology training/webinars conducted within UST

Outputs Expected:

Solution Definition & Design:

Define solution architecture models by leveraging latest architectural paradigms better suited to customer needs Define Architecture Principle & Patterns for engagement. Adopt appropriate technical stack. Ensure complete adherence to Adopted Architecture Principles & Design Standards and applicable regulatory mandates. Guide technical team in adoption of principle and pattern and also technical stack. Perform architecture and design review using industry standard methodologies. Partner with appropriate stakeholders in multi-vendor environment to ensure successful delivery of overall solution. Define non-functional requirements to ensure solution’s ability to meet the same at various stages of development. Resolve any issues based on industry expertise / partners leverage

Asset Development and Governance:

Provide thought leadership in conceptualizing the need and design of assets. Track implementation of assets. Improve asset effectiveness. Improve deployment effectiveness.

Knowledge Management & Capability Development:

Identify training needs of associates within his/her vertical/horizontal. Gain and cultivate domain expertise to provide best and optimized solution to customer Mentor group of Architects.

Innovation and Thought Leadership:

Incubate new concepts in partnership with customer or third party like Product Partners
Universities
others. Evangelize the adoption of newer architecture paradigms and products within vertical or across organization. Promotion of reuse of in-house tools and accelerators across different accounts. Participate in external forums to showcase UST capabilities and insights

Requirement gathering and Analysis:

Understand and conceptualize architecturally significant requirements. Validate the cross application / cross technology requirements to ensure integration ability and reconciliation of conflicting requirements; working with customers and other stakeholders

New Service Design:

Identify potential opportunities for new service offerings based on industry trends/similar kind of demand from customer/emerging technology paradigm. Create business case for investments for approval from senior management Identify product/service partner if any required to execute New Service Line Operating Model. Create differentiated offering in terms of framework/product/platform to position UST in new space. Build reference applications and customer specific proof of concepts to demonstrate our offering. Partner with Marketing Team to develop collaterals as part of GTM

Architecture Governance & Review:

Perform architecture review of all projects under his/her portfolio. Conduct design review of all framework elements and architecturally significant components. Identify the common themes across projects within account/vertical and identify opportunity for optimization by creating reusable assets
saving time and money Guide Technical Architects & Sr. Technical Leaders when they are having difficulties with any design challenges during project delivery. Define and measure project /program specific architectural and technology quality metrics. Review outputs to ensure NFRs are met

Talent Management:

Provide support to delivery management team in identification of training needs for the team. Support technical evaluation of external and internal candidates to meet project requirements. Perform career guidance and performance management for team members

Alliance Management:

Identify product/service partners in alignment with overall approach taken at vertical/horizontal level. Work with UST partnership team and third-party product/service partners in creating GTM strategy. Develop internal capabilities/complementary toolsets to support the GTM strategy. Maintain the relationship with partners. Act as the UST technical POC for specific horizontal space.

Technology Consulting:

Define problem statement for the customer
in alignment with primary business objectives of the client. Assess existing landscape across relevant dimensions like Business Architecture/Application Architecture/Data Architecture/Technology Architecture and identify gaps between current state and potential target state. Define solution roadmap which enables organization to transition to new state in an agile manner. Analyze solution fitment across various dimensions like technical feasibility
cost vs. benefit
people dimensions
plus others. Demonstrate the value add and get buy-in from key stakeholders on the customer side at every stage of consulting engagement.

Sales Support:

Provide Solution Support for pre-sales support activities for example
solicited and unsolicited proposals. Identify opportunities for providing unsolicited proposal to customers. Conduct workshop at client location to demonstrate our ability to address customer needs using our unique offerings. Provide recommendations on execution sand pricing modes to delivery owner of the sales pursuit. Support Sales Owner/Delivery Owner in qualifying the opportunity. Highlight risk and recommend mitigation approach to Sales Owner/Delivery Owner of the sales pursuit. Present UST’s Capability as part of client visits with clear articulation of our offerings

Delivery Management Support:

Proactive identification and management of technical risks.

Stakeholder Management:

Build credibility with the client as a technical go-to person and be their trusted partner. Work to expand professional network in the client organization. Manage the expectations of key stakeholders effectively to ensure success of the engagement.

Skill Examples:

     Use knowledge of Domain/ Industry Knowledge to understand business requirements. Create POC to meet business requirements; and contextualize the solution to the industry under guidance. Create business logic interact with SMEs at various stages of the development translate business requirements to system requirements and perform impact analysis of changes in requirements      Use Technology Knowledge to build solutions that interface multiple products/ technologies under guidance. Design the technology roadmap for the client define POC specifics and provide technical guidance to teams to create the same. Create assets independently and provide technical guidance to practitioners Identify and evaluate new technologies create white papers on Enterprise Architecture conduct demos to the client to showcase the features of the solution. Review and audit the solution independently      Use knowledge of Technology Trends to identify technologies/ product relevant to UST in the short term (1- 2 years) within own or multiple areas. Forecast trends on new solutions/products/ technologies required in UST. Create and review technology roadmap for the client      Use knowledge of Architecture Concepts and Principles to evaluate the readiness and relevance of architecture solutions evaluate existing client implementations for performance bottlenecks and suggest improvements. Create value proposition presentations and demos. Provide thought leadership within UST training on best practices in architecture and technical guidance to teams during system architecture. Define enterprise architecture frameworks validate application architecture solutions independently. Define system architecture for complex applications within the boundaries of enterprise architecture      Use knowledge of Design Patterns Tools and Principles to identify optimized patterns within the given requirements Review and suggest applicability of design/ patterns to business needs define design best practices at project level and provide technical guidance to create high level design      Use knowledge of Software Development Process Tools & Techniques to identify and assess incremental improvements for software development process methodology and tools. Take technical responsibility for all stages in the software development process. Conduct optimal coding with clear understanding of memory leakage and related impact. Implement global standards and guidelines relevant to programming and development to come up with 'points of view' and new technological ideas.      Use knowledge of Project Management Tools and Techniques to plan and manage simple small or medium size projects/ modules as defined within UST.I risks and mitigation strategies and implement the same to manage simple small or medium size projects/ modules.      Use knowledge of Project Governance Framework to support development of the communication protocols escalation matrix and reporting mechanisms for small / medium projects/ modules as defined within UST.      Use knowledge of Project Metrics to understand relevance in project. Collect/ collate project metrics and share with the relevant stakeholders.   Use knowledge of Estimation and Resource Planning to consolidate estimates at a solution level. Evaluate risks and validate estimates from a technical standpoint assumptions with scope and boundaries defined. Conduct resource planning (pyramid people development) at a project level based on project requirements. C impact analysis for changes and analyze corresponding impact to overall estimates resource loading and MPP (re-baseline).   Use knowledge of Knowledge Management Tools & Techniques to leverage existing material/ re-usable assets in knowledge repository. Independently create and update knowledge artefacts. Create and track project specific KT plans. Provide training to others write white papers/ blogs at internal level write technical documents and user understanding documents at the end of the project.   Use knowledge of Technical Standards Documentation & Templates to create documentation appropriate for the project needs. Create documentation appropriate for the reusable assets/ best practices/ case studies.   Use knowledge of Requirement Gathering and Analysis to create requirements documents and high level process maps. Identify gaps on the basis of business process analyse responses to clarification questions. Produce design documents RTM independently create/review estimates and solutions at project level. Create/review design artefacts update resourcing and schedule based on impacted areas identified. Create designs specifically for the non-functional requirements.   Use knowledge of Solution Structuring to carve out complex solutions/POCs for a customer based on their need. Recommend technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings cost benefits Possess good people management skills

Knowledge Examples:

     Familiar with new features of ERP/CRM eco system and design solutions based on advanced features.      Focus on performance improvement and security aspects of overall application.      Functional and technical designing on various ERP/CRM cloud platform features and automations.      Thorough knowledge of coding best practices and understanding the limitations of Apex coding      Experience in integrating ERP/CRM with external systems using SOAP API REST API etc.      Understanding of HTML/HTML5 CSS XML AJAX Web-services Google APIs JQuery/any other java-script framework.      Important to have knowledge on Google APIs JQuery/any other java-script framework technology specific mobile development (if applicable) Analytics etc      Experience working in Agile methodology.      Deep knowledge on architecting solutions and applications on cloud-based infrastructures.   Design Patterns Tools and Principles: Demonstrates in-depth knowledge of design patterns design principles practices and design tools   Software Development Process Tools & Techniques: Demonstrates thorough knowledge of end to end SDLC process (Agile and Traditional) SDLC methodology programming principles tools best practices (refactoring code code package etc.)   Estimation and Resource Planning: Specialized knowledge in estimation and resource planning techniques (e.g. TCP estimation model case based scenario-based estimation work breakdown structure estimation etc.)   Knowledge Management Tools & Techniques: Demonstrates working knowledge of: industry knowledge management tools (such as portals wiki UST and customer knowledge management tools techniques (such as classroom training self-study application walkthrough and reverse KT)   Technical Standards Documentation & Templates: Demonstrates working knowledge of various document templates and standards (such as business blueprint design documents and test specifications)   Requirement Gathering and Analysis: Applies specialized knowledge of requirements gathering for (non-functional) requirements analysis for functional and non-functional requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard); and techniques (such as business analysis process mapping etc.) and requirements management tools (such as MS Excel) and basic knowledge of functional requirements gathering Solution Structuring: Demonstrates specialized knowledge of service offerings and products.

Additional Comments:

MS Dynamics CRM, Presales, Delivery Management, Solution Architecture, Estimations