Solution Center Team Leader

Łódź, Poland

 

 

MAIN RESPONSIBILITIES

 

Responsible for delivering best-in-class HR services for designated region (UK and UAE) and driving operational performance balanced with exceptional customer experience and care for high quality. Recruits and onboards, inspires, develops, and motivates team of high performing HR Shared Services professionals. Manages team performance, capacity, volume, team members training and coaches to achieve objectives and KPIs. Is an escalation point for activities within assigned region and will work with regional manager to manage the day-to-day operations of assigned teams and projects. Accountable for building and maintaining relations with business stakeholders, responding to the business needs, and ensuring a consistent customer experience, compliance with legal regulations and controls (including SOX) within the assigned region. Cooperates closely with Team Leaders responsible for other regions and regional managers to improve and align ways of working and processes to the global standard.

 

CANDIDATE PROFILE

 

Fluent English, knowledge of other languages will be an asset. Previous experience in management of people, process, and services is required. Experience in HR Operations (SSC environment preferably) is nice to have but not mandatory. Demonstrated experience in delivering services / providing advisory to others. Preferred multicultural awareness and experience with multicultural and/or remote team members and customers. Labour Law appreciation is nice to have. Problem solving skills in both: process complexity and team relations. Ability to build and sustain relations at all levels. Business acumen. Continuous improvement mindset. Project and change management experienced. Analytic skills. Strong customer service mindset. Demonstrates flexibility in response to unexpected situations.

 

 

COMPANY

At McCormick, we bring our passion for flavor to work each day. We encourage growth, respect everyone's contributions and do what's right for our business, our people, our communities and our planet. Join us on our quest to make every meal and moment better.

 

Founded in Baltimore, MD in 1889 in a room and a cellar by 25-year-old Willoughby McCormick with three employees, McCormick is a global leader in flavour. With over 14,000 employees around the world and more than $6 Billion in annual sales, the Company manufactures, markets, and distributes spices, seasoning mixes, condiments and other flavourful products to the entire food industry, retail outlets, food manufactures, food service businesses and consumers.

 

While our global headquarters are in the Baltimore, Maryland, USA area, McCormick operates and serves customers from nearly 60 locations in 25 countries and 170 markets in Asia-Pacific, China, Europe, Middle East and Africa, and the Americas, including North, South and Central America with recognized brands including Polish brand Kamis.

 

At McCormick, we have over a 100-year legacy based on our “Power of People” principle. This principle fosters an unusually dedicated workforce requiring a culture of respect, recognition, inclusion and collaboration based on the highest ethical values.

 

Agencies: McCormick as needed will work with external recruitment vendors through our Agency Portal. Unless previously contacted, McCormick does not accept unsolicited resumes from external recruiting agencies.

 

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

 

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies.

 

 

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