Solution Customer Service Representative
Cuernavaca, Morelos (Hybrid)
Position Summary
Thales is looking for a Solution Customer Service Representative who is primarily responsible to coordinate the Order Processing with appropriate Solution Sales, Project Managers, Sales Operations and Finance teams and takes total ownership on customers' orders from the Purchase Order receipt to the delivery and invoicing.
In this position you will also be responsible for Customer Satisfaction and Service Excellence in terms of Order Processing and follow-up from the customer point of view and Support MCS Solutions & Services strategy and business execution.
Key Areas of Responsibility
Check Customer’s Purchase Orders and translate to Thales’ ERP Modules system to allow treatment from Project Managers and Finance Controller.Organize kick-off meetings (Engagement Review) at purchase order receipt for large or non-recurrent projects with all solution actors (Solution Sales, Project Manager and Finance Controller), and if would be the case with Logistics, Purchasing and/or Business Efficiency teams.Ensure that all documentation have been sent by Solution Sales and book orders in the ERP system and follow up projects until be properly invoiced.Provide necessary reports to Solution Sales, Finance Controller & BPA Management.Responsible for compiling reports for the entire business entity for key business partners’ review.Attend the audits, provide the information requested by auditors (such as: External Auditors, Corporate).Solve problems and propose solutions for partner teams to achieve their desired results while maintaining company standards.Minimum Qualifications
Bachelor’s degree in International Business, Administration or similar.3 Years plus of relevant business experience with sales administration and logistics including Incoterms (international commerce terms), Payment Terms, Taxes, and customs rules.Intermediate-advanced English proficiency, oral and written.User of ERP Systems & tools as well as Microsoft Office Suite, mainly Excel and pivot tables.Strong communicator and negotiator, analytical, results-oriented, customer-oriented, a strong time manager, autonomous, honest, and empathetic, strong focus on helping customers and ensuring their satisfaction.If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!
What We Offer
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health and Dental plans.Company paid holidays, vacation days, and paid sick leave.Company provided Life Insurance.Why Join Us?
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At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!