Company

Cox Communications, Inc.

Job Family Group

Sales Operations Group

Job Profile

Sales Operations Analyst II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $65,500.00 - $98,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Responsible for providing support for new and existing Cox Business customers for configuration of complex products including Hosted Voice, Carrier Ethernet Service, Managed and Cloud Services. This includes supporting fulfillment activity, partnering with third party vendors and promoting additional services where applicable. Focus on complex solution deployments that require advanced technical network and/or expert product knowledge and certifications.

Overall Support Requirements:

Collaborate with Sales Engineering and Sales to translate contracted services on order, pre-sales design package, and customer provisioning information into detailed configuration requirements needed for deployment of advanced services into customer environment.Serve as interface between Cox Business and customer to capture technical details of customer’s network and desired configuration.Initiate, plan, execute and control project efforts including assisting Sales Engineers in coordinating cutovers to Cox service; including vendor coordination, on site testing and customer communication.Provide expert on-site configuration support for customer data collection and site information, focusing on advanced solution deployments for our highest value customers.Provide flex support to local, regional, and national teams supporting multi-site solutions and out of footprint opportunities.

Product scope includes, but is not limited to:

Unified Communications and Hosted Voice Solutions:

Complete service configuration forms with customer to support equipment installationsFocus on Hosted Voice installs, transfers, and upgradesSupport collection of SIP and other voice trunk configurations to assist the Cox Business Sales EngineerHosted Voice Project Expert Support- Gather customer design information for advanced business solutions

Managed Technology Services:

Translate network design documentation into equipment order, and facilitate handoff of customer provisioning details and configuration requirements to aid equipment ordering and installationSupport collection of unique customer network requirements including VLAN, IP, and routing requirementsSD-WAN, SD-Gateway, and Managed WiFi pre- and post-sale support functionsPerform complex customer qualification administrative tasks plus additional administrative and coordination functions as required

Business Video Solutions: 

Collect all information about the property, type of TVs, design of the splash/guide page, start-up channel, etc.

Additional Services:

Flexibility to support expansion to data collection across new forms of business that may include managed services, hosted solutions, and new industry verticals and product lines as needed

Minimum Requirements: 

6 years of experience in a related;or a BS/BA degree in a related discipline with 2 years of experience in a related field;or MS/MA degree in a related discipline Bachelor's degree and/or equivalent experience 

Preferred Requirements: 

Technical Product Configuration and Troubleshooting Experience  4+ years in telecommunications2+ years’ experience in telecom service configuration Ability to train individuals and groups Technical aptitude, including Windows based applications (e.g., Word, PowerPoint, Excel, Outlook). Written and verbal communication skills Negotiation, problem solving, and analytical skills Competent organizational and follow-through skills Competent interpersonal and relationship management skills Ability to provide solutions to customer needs and challenges Must have a clean driving record and be able to travel to customer locations within the system Ability to work virtually, as part of a regional or national team VOIP or Networking Certifications Preferred 

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.