Solutions Architect United States + Apply + + + + About CentralSquare Technologies CentralSquare is a unique enterprise software company whose mission is to build safer, smarter, more connected communities. More than 8,000 public sector agencies trust CentralSquare solutions each and every day. We serve governments of all sizes, from small towns to major cities, to make delivering public services less costly and more efficient. Job Description The Solutions Architect (SA) defines, designs and communicates the overarching solution by ensuring that all elements (application software, operating platform, and third-party components, etc.) combine to form a best-in-class turnkey information management Solutions for all sizes of municipal and state public sector organizations. The Solutions Architect also provides guidance and direction for all upgrades, additions and for legacy products and current deployments. The SA fulfills a vital role as the source for addressing all client-facing technical needs. The Solutions Architect must establish and maintain an exceptionally broad and deep understanding of all technical and integration aspects of the company to include Solutions deployed on-premise and those deployed in the cloud. The Solutions Architect is also the primary liaison and conduit between the customer/sales team and all other business units involved in the planning, design, development, deployment, pricing and support of CentralSquare Solutions. Job Duties: + Works collaboratively with Regional Account Executives, Regional Account Managers, Sales Directors, Contract Capture Managers, Client Success Managers, Product Specialists, Proposal Managers, Pricing Managers and various product management groups within the company to define the technical/architectural aspects of each CentralSquare Solutions to ensure quality and accuracy and to document those Solutions in proposals to clients and prospective clients. + Provide technical presentations and act as a consultant defining the infrastructure required to support CentralSquare applications and convey simply the vision for ways to integrate with other third-party technologies and/or interfaces presented via proposal. + Supports the time sensitive Contract Capture process by working with the prospective client to solidify interfaces, solidify third-parties, solidify hardware and network to support the systems and be a resource to the Contract Capture manager to provide written and verbal responses to technical questions. + Supports the sales team by providing technical presentations and/or conference calls to consult on requirements for new interfaces or integration requirements, discuss infrastructure changes to accommodate new hardware and consult on ways to integrate new technology with the client’s existing systems. + Ability to articulate the “big picture” and demonstrate flexibility in all aspects of the position. + Ability to gain proficiently quickly in Salesforce, Microsoft Office to include Visio, RFPIO (RFP authoring program) and various collaboration platforms such as Yammer, Slack, Teams and others. + Develop presentations for demonstrations + Participate in remote or on-site presentations + Participate in Contract Capture process + Participate in Client and internal strategy calls + Respond to Sales Requests in SalesForce remotely. Skills & Requirements + Bachelor’s degree or the equivalent combination of education, training, or work experience. + Previous experience with pre-sales engineering with Public Sector or Public Safety is required. + Communicates ideas both verbally and in written form in a clear, concise and professional manner appropriate to an audience including executive levels. + Must be able to provide presentations in front of a large group of attendees. + Analytical skills are required to determine client business needs and requirements + Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public. + Strong knowledge of using advanced audio-visual tools and methods to showcase products in the most compelling manner. + Familiar with SalesForce + Proficient with Microsoft Office to include Visio + Messaging / Social: Yammer, Slack, Teams and others + RFPIO – online RFP proposal tool (experience desirable) + Technical capabilities to include networking and server platforms, virtualization and storage environments + Must be able to maintain a home office including internet (sufficient for IP telephone communications) + 30% or less travel is required + As part of the requirements of this position, it is necessary that you have access to a major credit card that will support the required travel. It will be your responsibility or use your own credit card. If at any time during your employment your credit card will not allow you to meet the required travel obligations, it may be grounds for dismissal.