Solutions Consultant – Legal Software

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? We’re looking for a Solutions Consultant to join our growing UK and European Solution Consulting and Customer Success Team. The Solutions Consultant plays a key role in customer success and the technology evaluation part of the sales process, assisting with selling the value of the Thomson Reuters product suite through channels such as creating demo scripts, delivering demos and presentations to a varied audience to assist close sales and ensure a successful onboarding experience and rollout for the client.

Are you a Technology evangelist? Do you thrive off working with Prospects and Clients to make sure they get the best from their technology investment?

The Solution Consultant plays a key role in the pre-sales process; providing demo support and assistance for our Legal Software solutions, primarily CoCounsel generative AI software products. You will also help drive retention via consultancy, workshops, training or related activities with clients post-sales, so strong relationship building skills are a must.

The successful candidate will become an expert in generative AI, its use cases, and work closely with law firms to understand their pain points and provide guidance through proof of concepts and demos of Thomson Reuters' software solutions.

We are a fast paced, high growth business where we embrace our values and never forget to have fun. If you have an entrepreneurial spirit, proactive, and a self-starter then we would love to hear from you.

About the Role

As a Solutions Consultant at Thomson Reuters, you will have:

Internal Responsibilities:

· Be a product expert for the Legal Software suite of solutions, with an immediate focus on CoCounsel and HighQ platforms, working with the other Solution Consultants in the team to ensure that all relevant stakeholders are apprised of latest developments and the product roadmap.

· Producing and maintaining demo data and technical resources for the Sales teams to use, training the Sales team on these, refining these and updating these materials as necessary.

· Collaborating with your peers in Sales, Product, Support, and throughout Thomson Reuters.

· Assist in the creation and review of technical documentation, such as user guides, training manuals and system specifications, prior to distribution to end-users to ensure the subject area is accurately represented.

· Perform product demonstrations in a variety of settings, including internal meetings, pre-sales engagements, training sessions and trade shows.

· Working with Sales and Marketing teams to ensure that our message is being communicated and the material that supports that message is up to date.

External Responsibilities:

· Supporting the Sales team with sales opportunity qualification, performing discovery of solution(s) required to address prospect and customer requirements and supporting proof of concepts.

· Supporting the Sales team on selling the value of the Legal Software products using multiple formats/channels, including phone calls, presentations, and onsite/online product demonstrations.

· Coordinate closely with the Sales team in putting together proposals to align solutions design with customer business requirements.

· Taking responsibility for the client experience and ensuring that customer excellence is delivered throughout the sales cycle and delivery process, developing a trusted advisor relationship with client stakeholders in order to help create client champions and advocates

· Being the 'face' of the product at industry conferences and other events

· Subject Matter Expert who will advise legal professionals ensuring they fully understand the value that Thomson Reuters Document Intelligence can bring to their business.

About You:

To be our Solutions Consultant, you will likely have/be:

· Enterprise / SaaS Sales experience; experience of working with Legal software products

· A legal work background, either as a lawyer or in a legal operations, legal project manager or similar role

· Be a dynamic presenter, proactive, a quick thinker, experienced in presenting with the personal gravitas to instil confidence in Thomson Reuters and our products

· Customer oriented approach with strong skills in negotiation, complex problem solving and conflict management

· Highly entrepreneurial and ability to work across multiple teams/parts of the organization

· Ability to successfully work in an agile environment.

· Strong collaboration, teamwork and relationship building skills across multiple functions and levels in the organization to develop joint solutions

· Resourceful and highly organized self-starter with the ability to juggle multiple priorities and operate successfully in a complex, dynamic, fast paced, highly collaborative, and continuously evolving environment.

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What’s in it For You?

Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, you’ll be prepared to grow, lead, and thrive in an AI-enabled future. This includes:

Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance.

Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint.

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.

Social Impact:  Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.