Job Description:
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC account teams advise, create, orchestrate and drive value for customers by bringing the best of DXC to our customers. Customers ask us to help them solve their most critical technology needs and we proactively share relevant ideas, insights and experience to create a plan for addressing those needs.
Who you are:
Portugués: excluyente (nivel bilingüe). Conocimiento en mantenimiento de PC, Windows, exploradores de internet, herramientas de Microsoft 365 (Office), Microsoft Teams.Capacidad de analizar y resolver eficazmente inconvenientes técnicos (relacionados a Hardware y Software).Experiencia mínima de 6 meses en mesa de ayuda con atención telefónica.Excelente capacidad y agilidad en la comunicación oral y escrita para registro de incidentes en herramientas de gestión de tickets.Asistencia proactiva para evitar o reducir la recurrencia de problemas.Agilidad y predisposición para adquirir nuevos conocimientos y adaptarse a cambios.Capacidad de trabajar en entornos productivos y autogestionables.Valoraremos candidatos con estudios relacionados a informática/sistemas/programación.What you'll do:
Atención de llamadas entrantes, mails, chats y tickets.Análisis de errores y toma de decisiones.Gestión de incidentes vía Portal Web.Documentación detallada de los incidentes con datos básicos y relevantes.Resolver los incidentes resolubles en primer nivel y escalar los no resolubles.Asistencia proactiva para evitar o reducir la recurrencia de problemas.Detectar y gestionar casos masivos.Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC we have a People First strategy and a Virtual First model. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. The majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.