Source Control Representative Salary $38.12 - $46.34 Hourly Location Tacoma, WA Job Type Classified Job Number 0625-24 Department Environmental Services Opening Date 11/04/2024 Closing Date 11/25/2024 5:00 PM Pacific + Description + Benefits + Questions Position Description Are you a high-performing, critical thinker, who has proven work experience with the investigation and analysis of reported pollution and other environmental issues? If so, our Source Control Representative recruitment may just be the job you are looking for! The City of Tacoma is recruiting for the position of Source Control Representative in our Environmental Compliance section of the Environmental Services Department. We are seeking experienced candidates with exceptional customer service skills and who have a proven success record in investigation, documentation, knowledge of all applicable Federal, State and Local laws and guidelines regarding environmental compliance. This position will work in the Industrial Pretreatment group and will assist the Pretreatment Program Coordinator with guiding and completing work products related to the implementation of the City’s Industrial Pretreatment Program. Duties include writing and managing industrial wastewater discharge permits and conducting inspections, sampling and monitoring of assigned permittees. Special projects related to the City’s Industrial Pretreatment Program may also be assigned. In the Environmental Services Department, we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all. The focus on healthy neighborhoods and a thriving Puget Sound defines the core values of the Environmental Services Department and our clear focus on: Customers, Employees and Operations with the three following statements: + Customers - Partner with the community on customer-valued services to meet the diverse needs of Tacoma neighborhoods + Employees - Foster safe culture built on trust, conversation and equity + Operations - Operate using best practices and innovation to meet changing environmental and community needs. HEALTHY NEIGHBORHOODS + THRIVING PUGET SOUND = A BETTER TACOMA (https://www.cityoftacoma.org/cms/one.aspx?portalId=169&pageId=150627) The Business Operations Division, Environmental Compliance section oversees compliance of environmental regulations. The group provides safe, reliable, sustainable and well-integrated services to the citizens and businesses of Tacoma by providing inspections, sampling and monitoring of discharges to Tacoma's stormwater and wastewater infrastructure. Position Description The Source Control Representative is a union-represented position; the scope of work may include but is not limited to the following essential duties: + Identify and inspect local industries subject to Federal, State and local storm water and wastewater discharge regulations; evaluate discharge sampling analysis, issue wastewater discharge permits and monitor industries to assure compliance with applicable wastewater discharge regulations; NPDES regulations and storm water Best Management Practices; initiate enforcement action as required. + Assure commercial, industrial, and residential users are charged the appropriate Wastewater Management user charge for treatment of effluent discharge; review sampling and testing reports and establish appropriate charges; update computer billing system records to assure proper billing; notify users of unusual wastewater characteristics and assist in determining corrective action as necessary. + Investigate the source or sources of toxic or non-compatible discharges to the storm water and wastewater sewer systems; contact the responsible industry(s) and provide technical assistance to determine alternative waste disposal practices; monitor and record types of waste disposed of at the central wastewater treatment plant. + Provide information to customers regarding wastewater and storm water management utility charges; notify users of rate updates as necessary. + Respond to, investigate, document, and provide technical assistance to other governmental agencies with the containment and clean-up activities following pollution spills. + Review commercial plans, engineering reports, proposed plans and specifications for wastewater treatment and oil removal systems; issue approvals as appropriate. + Investigate damage claims resulting from sewer back-ups, storms and storm water flooding and other sewer-related problems. + Participate in special projects as required. + Contact or communicate with various departments, governmental agencies and outside organizations and agencies and general public to coordinate activities and to provide and receive information or services as required. + Prepare and maintain a variety of departmental files, records and reports to assure efficient operation. + Operate a variety of equipment, tools and machinery in the routine performance of duties. + Work safely and cooperatively with coworkers and the public. Physical Requirements and Working Conditions + Office and outdoors environment; driving to various sites. + May require working in a confined space. + An employee in this position may be subject to hazardous conditions. + Must lift and replace manhole covers weighing approximately 100 pounds with a tool. + Incumbents may be on rotating call rosters, weekend pager duty and must be available to respond to after-hours service calls such as spills, flooding and sanitary sewer overflows. City of Tacoma Recruitment Information: One of the primary goals of the City of Tacoma Equity and Empowerment Initiative is that the City of Tacoma workforce reflects the community it serves. We actively work to eliminate racial and other disparities and we welcome candidates with diverse and/or multicultural skill sets and personal experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work and play. Qualifications An equivalent combination to: Graduation from high school supplemented by college-level course work in business, science or engineering AND Two years of experience in an environmental, scientific or ecological field, investigating and resolving customer concerns. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS: + Valid Washington Driver's License at time of appointment with maintenance thereafter. + Must obtain a 40-hour HAZWOPER certificate prior to completion of probation with maintenance thereafter. Knowledge & Skills + Principles and terminology regarding wastewater treatment and transmission + Principles and terminology regarding storm water management + Modern office practices, procedures and equipment + Record-keeping techniques + Operation of a computer terminal + Oral and written communications skills + Interpersonal skills using tact, patience and courtesy + Federal, State and local codes, regulations, laws, procedures and ordinances as applied to wastewater treatment and transmission and storm water management + Technical aspects of field of specialty + Basic research methods + City organization, operations, policies and objectives + Basic principles of chemistry + Industrial and commercial inspection policies and procedures + Microsoft office software + Safety rules and regulations + Perform technical work related to the investigation, coordination and resolution of various programs regarding wastewater management + Operate a variety of equipment, tools and machinery + Communicate effectively both orally and in writing + Read, interpret, apply and explain applicable codes, rules, regulations, policies and procedures + Maintain records and prepare reports + Issue discharge permits according to established guidelines + Establish and maintain cooperative and effective working relationships with others + Analyze situations accurately and adopt an effective course of action + Resolve complex customer service problems and complaints + Work independently + Plan and organize work Selection Process & Supplemental Information Our City: With a population over 200,000, Tacoma is the second largest city in the Puget Sound region, gracing the shores of Commencement Bay. We are a diverse, progressive, international city that serves as a gateway to the Pacific Rim and the rest of the world. Tacoma and the surrounding area is a playground for outdoor and maritime enthusiasts. Our businesses are vibrant, our parks are beautiful, and our schools are exceptional. When you work for the City of Tacoma you'll enjoy a healthy work/life balance, the potential for flexible schedules with some job classifications, continuing education programs, leadership pathways, wellness incentives and a total rewards benefits program. We welcome you to take a look at our website and discover how the City of Tacoma can make your next career move part of our combined destiny: http://www.cityoftacoma.org/ http://www.traveltacoma.com/ The City of Tacoma believes that each employee makes a significant contribution to our success. This job description is designed to outline primary duties, qualifications and job scope. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. To be considered for this rewarding career opportunity: Please apply online through the City of Tacoma's website and attach a detailed resume and cover letter describing your experience, training, motivations, and expertise as it relates to the responsibilities of this position. Individuals must meet the minimum qualifications to progress in the examination process. Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points, with redacted birth date and social security numbers. Examination Process: This is a competitive selection process. Applicants who meet the minimum qualifications will have their job application and responses to Supplemental Questions # 10-13 reviewed and scored by a committee of subject matter experts, as the Experience and Training Test. It is the responsibility of the applicants to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. Candidates who pass the test will be placed on an Eligible List for potential interview and hiring consideration. Per City of Tacoma Personnel Management Policy #170, the City of Tacoma is a drug-free work environment. Appointment is subject to successful completion of a pre-employment background check and will include a pre-employment medical examination, physical ability test and drug and alcohol screening. Candidates will be required to possess a valid Washington State driver's license at the time of appointment with maintenance thereafter. This position is covered by a Labor Agreement between the City of Tacoma and Local Union 17 PTE. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Communication from the City of Tacoma: We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders. The online application system requires you to enter a substantial amount of information. In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. For assistance with the NEOGOV application process, or questions regarding this job announcement, please call Human Resources at (253) 591.5400 before 4:00 pm of the closing date of the job announcement. The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives. Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger. Vision Coverage: For eligible employees and their eligible dependents. Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type. Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees. Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income. Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200. Other Employment Information Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit. Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule. Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees. Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. 01 The Supplemental Questionnaire is part of the examination process; accordingly, it should be completed carefully. It must be submitted with your application. Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application. Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application. I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment. + Yes + No 02 Are you a high school graduate or the equivalent, such as a General Education Degree or Home-Schooling graduate? + Yes + No 03 Do you have two years of experience in an environmental, scientific or ecological field, investigating and resolving customer concerns? + Yes + No 04 Do you have post-high school college-level course work in business, science or engineering? Ex. CESCL, LID, WWHM, and other industry related training may apply + Yes + No 05 Will you have a valid Washington State Driver License at time of appointment to this position if you are selected for the job? + Yes + No 06 Which areas of source control are you most interested in working? (Check all that apply) + Wastewater + Storm water + Both 07 How would you rate your proficiency investigating, coordinating, and resolving complex customer service problems and complaints? + I have minimal experience and training resolving complex customer service issues. + I have strong environmental experience, but minimal customer service experience. + I have worked in the service industry and have basic customer service skills. + I have strong interpersonal skills and experience serving customers with complex issues using tact, patience and courtesy. 08 What kinds of experiences have you had working with others with different backgrounds than your own? 09 INSTRUCTIONS FOR THE EXPERIENCE AND TRAINING TEST: Questions 10-13 are the experience and training test that will be used to establish the eligibility list. These questions will be scored by subject matter experts who will not have access to any of your application materials, and will provide scores based solely upon your answers to these questions. Your answers must stand on their own merit. DO NOT refer to your resume in lieu of answering these questions; this will result in a score of 0 points. Raters will not have access to your resume or application at this step in the process. Your score on the experience and training test will solely reflect your responses to questions 10-13. For questions 10-13, make sure you read the question and provide complete informative answers, including your roles in the position and key activities. Please indicate "Yes" that you have read and understand the instructions for questions 10-13. + Yes + No 10 Please describe any work experience involving public contact and complaint investigation and/or resolution. Please address each area and include the length of time performing those duties. If you have no experience type N/A. 11 Please describe how you would prepare for and conduct an inspection of a commercial/industrial facility for storm water and/or pre-treatment requirements. Outline the steps you would take before and during the inspection. What would your response be if the industry representative is not cooperating with your inspection? If you have no experience in this area respond with N/A. 12 In 500 words or less, please describe your experience working with pretreatment, wastewater and stormwater regulations, reviewing technical information, and explaining these requirements/interacting with customers and the public. If you have no experience, please state "N/A". 13 Please describe your work experience complying with or enforcing Federal, State and local laws and regulations. Include descriptions of any interaction with regulatory agencies and include length of time performing those duties. If you have no experience type N/A. 14 Please tell us how you learned about this job opening. + Job Interest Card notification + Internet search + Professional organization + Community organization + Military organization + Union job posting + City of Tacoma employee + Online job board posting + Word of mouth + Other 15 Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings. 16 Military Veterans - did you remember to upload your DDForm 214 Member Copy 4 for review for Veteran's Preference eligibility? All non-military please select respond "no". + Yes + No Required Question Agency City of Tacoma Address Human Resources Department 747 Market Street Tacoma, Washington, 98402-3764 Phone 253-591-5400 Website http://www.cityoftacoma.org Apply Please verify your email address Verify Email