SUMMARY

It is the primary responsibility of the Spa Assistant Manager to assist in overseeing all operational functions for the Spa department this includes but is not limited to Guest Service, buying, merchandising, financial responsibilities, and day to day operations. The Spa Assistant Manager will be responsible for upholding Grand Sierra Resort’s high service standard through the training and professional development of all Team Members.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.

·         Maintains current knowledge/familiarity with all hotel services/features and local attractions to respond to guest inquiries.

·         Assists Spa Manager in administering all Spa operations to include, but not limited to, guest service, product quality and innovation, merchandising and marketing/revenue generation, inventory management and cost controls, systems use and management, budget and forecasting, report generation, department management, policy and procedure implementation and enforcement and meeting participation and facilitation

·         Assisting in developing and implementing spa menus, spa specials and guest newsletters

·         Work with Marketing department to design and implement marketing strategies as needed

·         Ensure proper inventories of all operating Spa equipment are conducted in line with audit standards in order to effectively manage operational costs and maintain the health an safety of our team members and guests

·         Ensure all areas of the Spa and Fitness Center are kept clean and well maintained at all times

·         Present marketing and up-selling techniques to Spa Manager to promote spa services to maximize overall revenue

·         Monitor and assess service and satisfaction trends, evaluate and address issues and bring to Spa Manager

·         Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

·         Recruit, interview and train team members

·         Ensure team members have current knowledge of spa products, services, facilities, events and pricing and policies

·         Resolve guest issues and concerns to guest satisfaction

·         Oversee Spa POS system (Infogenesis) & Spa reservation system (Spa Agilysys)

·         Builds and maintains proper rapport with all departments regarding guest and Team Member related items.

·         Ensures completion and accuracy of all daily duties and reports.

·         Assists in maintaining all Unifocus functions, payroll, reporting, forecasting, PTO requests and publishing of schedules. 

·         Assists in maintaining all team member files, coaching and counseling documentation and attendance records

QUALIFICATIONS

3 years+ Spa operations preferred. Previous management experience required. 2 years minimum practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

EDUCATION

Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

LANGUAGE SKILLS

Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and Team Members at all levels of the company.   Must possess a strong attention to detail and presentation skills. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

REASONING ABILITY

Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATION

Must obtain and maintain appropriate licensing with Alcohol Awareness Card

OTHER QUALIFICATIONS

Must be a minimum of 21 years of age.  Must be proficient in Microsoft Office Products:  Word, Power Point, Outlook and Excel. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties this job, the Team member: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, Team Members and others.  Is regularly required to sit; stand; walk and move through all areas of the casino and hotel; speak and hear; use hands to finger, handle, or feel.  May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The Team Member must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.