Our Mission
The Bay Club Company is much more than a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.
Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."
Our Core Values:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.
GENERAL SUMMARY
The Spa Concierge Supervisor assists Spa Management with overseeing, training and coaching the Concierge team. Consistently provides and models outstanding World Class guest service while enforcing club rules and policies and ensuring all daily procedures and general operations run smoothly and efficiently. Guest service is performed with enthusiasm, friendliness, courtesy, and a willingness to help others. Adherence to Bay Club’s Actions We Live By and our mission statement is expected and is crucial to the success of PRO Sports Club and The Spa.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
ESSENTIAL JOB FUNCTIONS
Provides constant training and feedback to Concierge Team Oversees Spa Concierge Desk and Reservations, Relaxation Lounges, Spa Locker Rooms and Spa Dining Room Motivates and leads Concierge Team Works directly with the Assistant Manager of Guest Services to instill exceptional guest service standards and hold Concierge Team accountable for these standards Supports Spa Management with implementing new procedures and policies Ensures “Show Readiness” at: Concierge Desk, Reservations, all spa retail areas, Relaxation Lounges, Spa Locker Rooms, Spa Dining Room and ensures all support cast are “show ready” at all times Thoroughly communicates new information on spa services, products (retail), service providers and club services and events to Concierge Team Supports Assistant Manager of Guest Service Manager to maintain and update Spa Concierge training manuals and conducts training as directed, host/hostess, reservations, coordinator, events, and Executive Locker Room Practices and enforces all safety procedures Works with IT to trouble shoot issues as they arise and ensures all technical issues are communicated to IT and Spa Management Ensures all Spa Concierge policies and procedures are followed and communicates any issues or recommendations for changes to Assistant Manager of Guest Services First point of contact for resolving guest opportunities by identifying the situation, determining the solution and communicating with all concierge involved Willing to work extra hours or flexible schedule when called upon Performs other related duties as assigned by management