Reporting to the Salon & Concierge Manager, the Spa Concierge Supervisor provides leadership, direction and supervision of their team in the daily operations of the Hotel’s health and wellness operations, including, but not limited to, Spa reservations/concierge, guest experience, fitness, wellness, Spa retail and Spa facilities upkeep. This leader works closely with upper management to direct and mentor their team, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities include marketing, operational excellence, exceeding financial obligations and strong vendor relationships, as well as ensuring clean, sanitary and safe environment and services for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.

Essential Duties & Responsibilities

1. Leads and supervises Concierge, Fitness and Retail areas of Spa Operation Department’s business plan that support enterprise initiatives, enhance guest experience, financial planning and profits, team member development, effective schedules, retention strategies, and operational excellence. 

2. Collaborates with Department upper management in the ongoing development and positioning of reception guest service, Retail, and Fitness offerings in terms of overall concept definition, philosophy, service and product offerings.  Reviews and refreshes product offering in line with current guest and industry global trends – anticipates and sets future trends. Assists with annual budget and forecast for Director/Manager. Assists with Inventory, Revenue and Margin Management related to spa retail, reception, and fitness/wellness. 

3. Maintains high-performance work environment and provides leadership throughout areas of responsibility to insure optimum internal and external partner relationships. Works collaborative with departments to create unique Spa events and promotions to attract high-level Casino guests.  Proactively identifies various market opportunities; makes recommendations to Director/Manager regarding visual, branding and marketing strategies. 

4. Models and ensures team members uphold enterprise and Department policies and procedures as well as Standard Operating Procedures.  Oversees day-to-day operations including product receiving, fulfillment, training/certification requirements, and policy and procedure compliance. Assists with maintaining strong loyalty wellness membership and fitness/movement programs. 

5. Oversees cleanliness, health and safety of all Spa facilities, retail, fitness areas, and dispensary for professional Spa products. 

6. Performs other duties as assigned to support efficient operation of Department. 

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with the enterprise’s policies and applicable laws.   Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education/Experience/Qualifications

Associate’s Degree from an accredited college or university in a related industry required. 

Minimum of (2) two years of Spa or Front Desk/Reservations experience required. 

One (1) year of supervisory/management experience in Spa or related guest service industry preferred.  

Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above. 

Must have the ability to communicate across all levels of the enterprise. 

Must have good merchandising presentation skills. 

Must have good presentation skills. 

Must have excellent writing skills and strong computers skills covering Microsoft Office applications as well as all compliance applications. 

Certificates/Licenses/Registrations

At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

A qualified candidate/employee must have and maintain a valid driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law. 

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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