About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

Spa Coordinator

Full time

Four Seasons Hotel New York Downtown

OUR VISION:

We are New York’s Luxury Lifestyle Icon.

OUR MISSION:

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

       …with kindness, care and a commitment to excellence

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a Spa Coordinator who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As Spa Coordinator , you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

This position reports to the Spa Management Team.

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As Spa Coordinator , you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

WHO YOU ARE:

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

Responsibilities

The Spa Coordinator provides exceptional service to Spa and Fitness Center guests that upholds the standards of Four Seasons. Maintain the cleanliness of all facilities to ensure the guests experience is satisfactory. Seamlessly greets, checks in and checks out individuals receiving treatment or using the spa facilities.

Some of the duties of a Spa Coordinator are:

Ability to utilize Book4Time.Assist in ensuring operating supplies and complimentary gifts and services are available for guests at all times.Keep work area neat, clean, and quiet at all times.Explain the function of the fitness equipment and spa facilities to guests.Retrieve and re-stock all operational items and guest amenities.Respond properly in any hotel emergency or safety situation.Actively greet and register guests and offer tours of facilities.Answer phones and make all spa bookings correctly while maintaining Four Seasons Standards.Confirm all Spa appointments for the following day or same day when needed.Daily Reports (Daily Spa Statistics, Pick-up Report, Daily room assignments)Processing Therapists shift requests in Book4Time in a timely manner and ensuring the changes do not negatively impact the schedule or guests.Proactively distributing workload among therapist to increase productivity and reduce therapists down time.Effective spa yielding of the treatment book and spa soft.Ensure that all operational supplies are requisitioned and received.Monitoring the guest areas of spa to ensure that the locker areas, fitness center, reception area, treatment rooms, guest corridors, etc. are at all times neat, orderly and well stocked, daily walk through of the Spa on shift with follow-up to staff and engineering or housekeeping based on needs that have to be met.Ensure all retail displays are interesting and free of debris.Daily communication to spa management to pass on pertinent information regarding the facility, employees, guests, supplies, repairs needed and upcoming events.When necessary, ascertaining satisfaction of guests upon check out and dealing with guest complaints as appropriate, calling for management assistance where necessary.Write and communicate glitches as well as perform the necessary follow-up and recovery to ensure guest and employee satisfaction.

Preferred Qualifications and Skills

We are looking for individuals who have a knowledge of Spa Coordinator operations with good communication skills. Applicants are required to have physical mobility as lifting, walking, bending and moving objects up to 50 lbs.  Speaking, writing and reading English is required. Positive attitude and willing to learn is must. 1-year experience preferred. This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.

What to Expect: You Will…

Be part of a cohesive team with opportunities to build a successful career with global potentialHave access to a robust benefit planHave the opportunity to engage in diverse and challenging workDerive a sense of pride in work well doneBe recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

We look forward to receiving your application.

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. ******

Hourly rate of pay- $30- $32 per hour

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf