Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Costa d'Este Beach Resort & Spa is a luxury resort located in Vero Beach, Florida. The resort's rooms and suites are spacious and luxuriously appointed, with many offering stunning views of the ocean or the pool. Costa d'Este Beach Resort & Spa is the perfect place to relax and rejuvenate on Florida's beautiful Treasure Coast. The resort's stunning location, luxurious accommodations, and endless amenities make it a popular destination for couples, families, and groups of friends. Overview Position Summary: BASIC FUNCTION: The Spa Coordinator will assist the Spa Director/Supervisor with retail and operational supply orders, inventory, marketing ideas, delegating tasks to staff, performing staff inspections in the absence of the Supervisor if needed, assists with increasing daily revenue, making decisions in a leadership position when the Spa Director/Supervisor is not present, assists guests with booking spa reservations, spa orientation, processing payments and all other daily activities in a professional and courteous manner following all property policies and procedures. ESSENTIAL FUNCTIONS: Maintain a positive attitude and contribute toward a quality work environment. Must be a team player. Enjoy working with people and possess a friendly and outgoing personality. Excellent listening, communication, manners and social skills. Communicate to Spa Director/Spa Supervisor any and all occurrences involving staff or guests in the spa that require attention. Well-groomed and attired in professional, clean and well-fitted uniforms. Women’s hair is neatly styled, wearing natural make up and natural manicured nails. Men are clean shaven with clean nails. Completes with accuracy all daily, opening, closing, weekly, and end of month checklists, daily procedures and additional tasks as outlined and given. Completes team inspection of checklist for accuracy and completion. Regularly attend, participate and support training and mandatory staff meetings for the spa and property. Regular, on time attendance including flexible work shifts supporting the needs of the spa including some evening, weekends and holiday shifts. This is essential to the successful performance of this position and expected. Maintain an accurate cash balance issued bank. Utilize Spa Soft program to its fullest extent. Maintains an alert posture, no hands in pockets or folded arms; avoids excessive personal chatting amongst themselves; does not smoke, drink or eat in guest view. Food and beverages are not displayed in view. Conduct tours of the Spa and Fitness Center as needed. Maintain a clean; safe, fully stocked and well organized work and retail area. Replenish retail as sold from additional storage. Maintain accurate inventory counts. Well spoken, avoids slang and phrase fragments and uses appropriate verbiage. Smiles, maintains an engaging expression, is polite and maintains a gracious tone and appropriate pace throughout guest interaction. Maintains eye contact and keeps focus on the guest. Gives guest a strong sense of luxurious personalized service, knowing who is due to arrive and depart for services. Welcome all guests genuinely and as though happy to see them. The guests name is effectively used as a signal of recognition, but discreetly. Exhibits a genuine concern and sense of interest for the guest’s satisfaction. Patient and gracious even when the guest is wrong. Handle guests’ questions and concerns professionally and courteously. Thoughtful and intuitive, demonstrating and anticipating service when appropriate and helpful. Well trained and knowledgeable about resort functions and spa services. Actively promotes the spa, treatments, services, sessions, retail education in addition to programs, promotions and/or discounts available. Does not decline any guest request without offering appropriate alternatives, suggestions and creative solutions. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Address any problems experienced with awareness, sincere concern, apologies and offers an appropriate remedy and follow up as applicable. Service handled without excessive delay or interruptions. Proactively approaches guest whenever possible; guests waiting are acknowledged. At no time during the visit is there any overt gratuity solicitation. All details of the spa reservation are completely accurate in execution (ie: correct gender of therapist, treatment is incorrect order). Attend to guest related needs including but not limited to tidying locker rooms in between guests, confirming male/female therapist, treatment booked and providing amenities. Assists with maintaining a clean spa and locker rooms, checking hourly. Reconfirms treatments booked and offers a helpful, unrushed orientation and tour of the locker room automatically provided for first time guests. Automatically provides guest with appropriately sized spa attire upon check in (i.e. robes, sandals, slippers). Automatically provide guest with locker for personal belongings instructing how to use and all amenities. The guest does not have to wonder or ask where to go to change, wait for therapists or go in between treatments. Invoices are always presented for review, are easy to read, accurate and presented in a convenient and refined manner. Reviews suggested or make recommendations to close retail sales with each and every guest. Monitor use of facility and address and/or report any potential hazards. On departure, thank the guest, make inquiries to their satisfaction, and makes a further polite remark, such as inviting a return visit or wishing a pleasant day or stay. Upon employment all employees are required to fully comply with Costa d’ Este Beach Resort and Spa’s rules and regulations for the safe and efficient operation of the resort facilities. Employees who violate resort rules and regulations will be subject to disciplinary action, up to and including termination of employment. NON ESSENTIAL FUNCTIONS: In addition to performance of the essential functions, this position may require a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Spa Director/Supervisor based on the particular requirements of the resort. Assist Spa Director/Spa Supervisor with training of new team members. Assist Spa Director/Spa Supervisor with creative marketing ideas, current trends and developments in the department and resort. Assist Spa Director/Supervisor with inventory procedures and maintaining consistent stock of supplies. Assist with creating and changing product displays to promote various products, seasons and holidays. Respond to any special projects and reasonable tasks as assigned by the Spa Director/Supervisor. Oversee daily operating procedures in the absence of the Spa Director/Supervisor. Qualifications QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING AND WORK EXPERIENCE High school diploma or equivalent Minimum two years customer service or hospitality related experience preferred Excellent communication written and verbally, listening and computer skills Must possess basic math and money handling skills Ability to be efficient and productive in a fast paced environment Strong attention to detail Must have enthusiasm and possess excellent customer service skills Ability to work without direct supervision Enjoy working with people and possess a friendly, outgoing personality Leads by example Compensation Range The compensation for this position is $16.00/Hr. - $16.00/Hr. based on qualifications and experience.