Our Mission

The Bay Club Company is much more than a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.

 

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call them the “Actions We Live By.”

 

Our Core Values:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

 

GENERAL SUMMARY OF POSITION

The Spa Manager is an exempt position whose primary responsibility is the financial success of the spa through the on-going creation and/or development of staff, programs, services and facilities. The Spa Manager will provide leadership to spa Associates to ensure that member needs are met and that the experience delivered surpasses expectations. The Spa Manager will be required on a daily basis to exercise discretion and independent judgment in ensuring that the Spa is successful and that the spa Associates are adequately developed.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Associate Management

Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives Performs timely performance evaluations on Associates. Compiles comprehensive reports regarding performance of Associates. Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures Oversee day-to-day Spa operations run smoothly and efficiently through a visible management presence and leadership. Process, review and submit payroll for all Spa staff Act as club and/or regional Manager on Duty, as required

Spa Management

Manage Spa retail and supply inventory through monthly audits and loss control measures, and ensuring all supplies are adequately stocked Daily walk-throughs of Spa to ensure staff is maintaining a clean, organized and safe facility

Financial Accountability

Manage financial performance of the Spa through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention Track, report and analyze the details of financial operation Prepare and implement action plans to meet or exceed monthly financial goals Assist club management in development of annual operating and capital budgets, as well as long term growth strategy Review applicable financial statements and reports

Communication and Relationships

Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests. Promote harmonious relations among members, staff, vendors, and the community at-large. Communicate timely and follow up, as appropriate. Active participation in required events, required programs, required meetings and required trainings.

Corporate Goals & Objectives

Promote the company's safety goals and actively work towards ensuring a safe working environment. Interpret and ensure compliance with company policies and procedures. Actively further Spa objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations. Make professional development a consistent priority. Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays