The Spa & Fitness Manager at Pine Canyon in Flagstaff, Arizona is responsible for overseeing the daily operations of our spa and fitness facilities. This role includes managing spa attendance, coordinating fitness activities, supervising the fitness coordinator, and front desk attendants, and liaising with contracted employees. The ideal candidate will have a strong background in health and wellness, exceptional organizational skills, and a passion for providing excellent member services.

Key Responsibilities:

Spa Management: Oversee the daily operations of the spa, ensuring a high level of service and satisfaction for all members. Manage spa attendance records, including appointments, member usage, and staff scheduling. Ensure all spa facilities are clean, well-maintained, and fully operational. Develop and implement spa services, promotions, and wellness programs to enhance member experiences. Fitness Coordination: Supervise the Fitness Coordinator, providing guidance and support to ensure effective delivery of fitness programs. Oversee the scheduling and management of fitness classes, personal training sessions, and special fitness events. Monitor member attendance and feedback to continuously improve fitness offerings. Collaborate with the Fitness Coordinator to design and implement innovative fitness programs and activities. Contracted Employees Management: Manage relationships with contracted employees, including massage therapists, personal trainers, and other wellness professionals. Ensure contracted employees adhere to Pine Canyon's standards of service and professionalism. Coordinate schedules and services provided by contracted employees to meet member demand and satisfaction. Member Engagement: Foster a welcoming and inclusive environment for all members using the spa and fitness facilities. Address member inquiries, concerns, and feedback in a timely and professional manner. Develop and implement strategies to increase member participation in spa and fitness programs. Administrative Duties: Maintain accurate records of spa and fitness activities, including financial transactions, attendance, and inventory. Prepare and manage the annual budget for the spa and fitness departments. Analyze usage data and prepare reports for the Director of Operations to inform decision-making and strategic planning. Health and Safety: Ensure compliance with all health and safety regulations related to spa and fitness operations. Conduct regular inspections and risk assessments to maintain a safe environment for members and staff. Implement and oversee emergency procedures and training for spa and fitness personnel. Maintain high standards of cleanliness in all spa and fitness areas, ensuring all equipment and facilities are sanitized regularly.

Qualifications:

Bachelor's degree in Health and Wellness, Hospitality Management, Business Administration, or a related field. Minimum of 5 years of experience in spa management, fitness coordination, or a similar role. Strong leadership and interpersonal skills with the ability to manage a diverse team. Excellent organizational and multitasking abilities. Proficient in using spa and fitness management software. CPR and First Aid certification preferred.

Physical Requirements:

Ability to stand, walk, and move around the facility for extended periods. Ability to lift and carry items up to 25 pounds. Ability to perform physical tasks related to spa and fitness equipment and activities.

Work Environment:

The position involves working in a spa and fitness environment, including exposure to various wellness activities and treatments. Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

Competitive salary Health, dental, and vision insurance Paid time off and holidays Employee discounts on Pine Canyon amenities and services Opportunities for professional development and career advancement