**Description:** Manages and ensures the smooth and efficient running of Spa & Fitness department within the Rooms Division. Plans and programmes all Spa & Fitness activities. Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up. Maintains positive guest and colleague interactions with good working relationships. Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Prepares budget forecasts and marketing plans in conjunction with the Director of Rooms. Monitors all costs and recommends/institutes measures to control them in accordance with the annual budget. Ensures that the Department's operational budget is in line and that all costs are strictly controlled. Greets VIP guests and potential members personally as when necessary. **Qualifications:** Minimum requirements 3 years of experience in the same position Pre-opening experience is preferable Luxury background in resort and urban city Excellent communication skills in both spoken and written English **Primary Location:** VN-Kien Giang-Phu Quoc **Organization:** Park Hyatt Phu Quoc **Job Level:** Full-time **Job:** Administrative **Req ID:** PHU000381 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.