Location Omni Bedford Springs Resort & Spa Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort & Spa. More than just a sought-after destination for travelers worldwide, the Omni Bedford Springs Resort & Spa flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. The Omni Bedford Springs Resort & Spa offers unparalleled service and amenities to thousands of travelers each year.Our Omni Bedford Springs Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort & Spa may be your perfect match. Job Description The Spa Reservations Agent/Front Desk Agent will be responsible for providing professional and hospitable service to all hotel guests Responsibilities + Responsible for greeting ALL guests in an appropriately friendly manner and providing assistance with any aspect of the guest’s visit to ensure a fabulous experience. + Responsible for answering phones with positive tone and in a timely, courteous manner to assist ALL guests with their requests. + Responsible for multi-tasking in answering phones, acknowledging guests that may be waiting, checking in guests and all other responsibilities of this position. + Responsible for maintaining, securing and documenting shift audit form of allotted bank. + Responsible for booking single guest appointments and following the established protocol in this task to ensure accuracy. + Responsible for checking in appointments following the established protocol. + Responsible for having strong product knowledge to promote sales of retail merchandise in the Springs Eternal Spa Boutique. + Responsible for assisting guests within the Springs Eternal Spa Boutique. + Responsible for assisting the Spa Supervisor in inventory control, labeling of product and maintaining select database lists such as Out of Stock and Guest Recovery. + Responsible for mailing retail items to guests utilizing established protocols. + Knowledgeable about all service treatments offered as well as seasonal treatment promotions. + Responsible for coordinating and booking of spa services for single guests and group bookings. + Responsible for giving facility tours to prospective clients. + Responsible for keeping the Front Desk and retail shelving clean and tidy. + Responsible for keeping the Front Desk and retail area flooring clean and free of debris. + Knowledgeable about all outlets and offerings of the resort to assist in aiding any guest requests. + Responsible for assisting Spa Attendant associates in all duties if necessary. + Responsible for reporting to work on time and according to posted schedule. Qualifications + High school graduate or equivalent. + Ability to work in a fast paced environment. + Previous experience in customer service preferred. + Computer knowledge and POS experience preferred. + Previous experience in retail sales preferred. + Ability to communicate effectively and work as a Team member of the spa. + Ability to work a flexible work schedule as assigned by management. Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp\_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com . Job LocationsUS-PA-Bedford Posted Date3 days ago(2/4/2025 2:19 PM) Requisition ID 2025-119240 # of Openings 1 Category (Portal Searching) Spa