About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo's prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia's 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.  

About the role

The Conference Service Manager primary role is to serve as the client's sole hotel liaison to all hotel divisions to arrange and support corporate and group bookings, meetings and social event.

Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Supports the Director of Catering. And Supervise junior management and staffs of the team.

What you will do

People Functions

People Functions

Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.Assist in other areas of the department as needed.

Product Functions

Maintain cleanliness, set-ups and spa standards in the locker rooms, work out areas, ofuro, and steam rooms. Additionally, it might be required to maintain in fitness and pool areas if  the need arises.    Respond to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfortComply with all Four Seasons’ policies and proceduresSet-up and maintain spa including refreshments, locker rooms, work out areas, pre-treatment area and waiting rooms.Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with spa services.Assist guests with use and set-up of fitness machines.Introduce guests to spa services practitioners (massage therapists and fitness instructors etc.)Keep locker areas neat and tidy at all times.Retrieve, deliver, and store/set-up products from purchasingClean and stock waiting areaAssist other staff with set-up and breakdown of their respective treatment areas (massage therapists, fitness instructors and wellness programs, etc.)Perform any additional duties as assigned by the management.

Profit Functions

Assist guest to their appointments as they relate to the Spa servicesPractise safe working habit’s and keep locker areas safe for all guest and staff.

Product Functions

Solve problems and/or suggest alternatives to previous arrangements if necessary.Leads pre-event and post-event meetings for assigned groups.Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions.Manages customer budgets to maximize revenue and meet customer needs.Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.Conducts pre- and post-event meetings as required to review/communicate group needs and feedback.Manages group room blocks and meeting space for assigned groups.Adheres to all standards, policies, and procedures.Celebrates successes and publicly recognizes the contributions of team members.Ensure all local and corporate policies, rules, internal controls and procedures and safeguards.Perform any additional duties as assigned by the Director of Catering.

Profit Functions

Manages revenue and profitability associated with events.Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups.Reviews billing and payments with clients.

What you bring

Highest level of integrity and transparency.Good interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams.Pro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skillsGood written and verbal communication skillsWork in a safe, prudent and organized manner.Good knowledge of the Four Seasons policies and procedures.Require a flexible schedule in order to accomplish all major responsibilities and tasks.Working knowledge is generally learned on the job.Ability to operate fax, scanner, copier, telephone, calculator.Require knowledge of and the ability to operate computer equipment and Microsoft Office software.Ability to read, write and speak English.

 

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    50％F&B outlet discount for other Four Seasons Hotel in Japan.
•    Complimentary Employee Meals
•    Social insurance

•    Define contribution benefit

•    Yearly health checks up

 

 

Schedule & Hours:

•     40 working hours per week. 

•     10 days off every month except February　（9 days）