**Description:** The Spa Manager will be responsible for the oversight of the entire Spa function. This may include retail, a full-service salon as well as massage therapy and body treatment. This person will play a vital role in overseeing all aspects of spa operations, ensuring impeccable service quality, and driving revenue growth. This position requires strong leadership, organizational skills, and a passion for delivering excellence. Key Responsibilities: · Develop and implement policies, procedures, and operational standards to ensure smooth and efficient daily operations. · Oversee staff scheduling and training · Maintain and enhance the spa and convenience market’s reputation for delivering exceptional guest experiences. · Ensure that all guests receive excellent service and have a memorable spa experience. · Address guest feedback and concerns promptly, striving for resolution and guest satisfaction. · Implement guest-centric initiatives to enhance the overall spa and gas station experience. · Ensure compliance with all regulatory requirements, health and safety standards, and sanitation protocols. · Conduct regular inspections to maintain a clean, safe, and welcoming environment. · Implement and oversee staff training on safety procedures. **Qualifications:** + Minimum 3 years' experience in a Spa Manager Role + Experience in managing a large Spa operation preferably in a resort setting + Experience in creating and developing mindful and innovative spa services + Hyper focused on delivering exceptional guest experiences + Up to date on current industry trends and best practices + Skilled in recruiting, training, and leading a diverse team of therapists, aestheticians, and wellness professionals + Proven track record in driving business performance, managing budgets, and operational metrics + Passion for mindfulness, holistic wellness, and luxury hospitality. **Primary Location:** Caribbean Islands-Saint Kitts **Organization:** Park Hyatt St. Kitts **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Spa **Req ID:** SAI001904 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.