Step into a fulfilling career at the renowned Grand Hotel Golf Resort & Spa, Autograph Collection, along Alabama’s stunning Gulf Coast. Set within 550 acres of pristine Southern charm and modern luxury, the Grand is celebrated for its exceptional hospitality and serene environment. As a Marriott Distinctive Premium Brand and winner of Hotel of the Year, the Grand Hotel is the ideal destination for professionals dedicated to creating unforgettable guest experiences. The Grand Life awaits you—join us and make a lasting impact!

As a Spa Manager, you’ll support the Spa Director in overseeing daily operations, ensuring the highest standards of quality and service, and fostering a peaceful and rejuvenating atmosphere for guests. This role involves supervising spa associates, managing inventory, and implementing service improvements, all while supporting the spa’s reputation as a top relaxation destination.

Key Responsibilities:

Operational Support: Partner with the Spa Director in the daily management of spa services, taking charge of operations when the Director is unavailable. Product Management: Assist with product selection, purchasing, and display to enhance the retail environment and guest experience. Inventory Oversight: Maintain equipment and supply inventories, ensuring associates have the resources they need within budgetary limits. Guest Satisfaction: Lead associates in delivering exceptional service, responding to guest feedback, and handling guest concerns professionally. Staff Leadership: Supervise associates’ performance, providing ongoing feedback and training to meet high service standards. Sales & Revenue Optimization: Support sales efforts and service pricing strategies to maximize department revenue, and lead staff in effective upselling. Event & Promotion Coordination: Organize spa promotions, special events, and holiday offerings to boost sales and create memorable guest experiences.

Perks & Benefits
As part of the Grand Hotel Golf Resort & Spa and PCH Hotels & Resorts, associates enjoy a variety of benefits, including:

Comprehensive Health Plans: Health, dental, and vision insurance with FSA and HSA options. 401(k) with Company Match: A competitive retirement savings plan. Exclusive Discounts: Reduced rates on hotel stays, dining, golf, and retail within PCH properties, as well as Marriott global discounts. Career Development: Opportunities for training, growth, and professional development within a supportive team.

Education & Experience

High School Diploma required; Bachelor’s Degree preferred. 3+ years of experience in a spa environment preferred.

 

Physical Demands

Demand

Frequency

Lift up to 10 pounds

Frequently

Lift up to 25 pounds

Frequently

Lift up to 50 pounds

Occasional

Walking

Occasional

Standing

Occasional

Join our team at the Grand Hotel Golf Resort & Spa, where your leadership in spa services will create relaxation and rejuvenation experiences that are treasured by our guests. Embrace the Grand Life and make your mark in an environment that values excellence, service, and hospitality.