The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
As a Spa Manager, you will oversee the daily operations of the Spa, Fitness Center, and Retail Sales, setting the stage for an exceptional guest experience. You will deliver outstanding services and create memorable experiences by understanding each guest's unique story and needs. By taking ownership of their journey, you’ll create WOW moments that guests will carry with them long after their stay with us.

THE DAY-TO-DAY:

Operate a smooth, efficient, and cost effective operation, including labor management, supervision of all aspects of services, and  inventory control. Manage Spa/Salon/Fitness Centers/Retail Sales staff to ensure they adhere to and enforce company policies, while being alert to their duties and responsibilities.  Ensure phones are monitored and appointments are booked appropriately, including explanation of treatments.  Manage the ordering of products for back bar and amenities.

Ensure all established standards of professionalism, guest service, and protocols are being practiced by all staff within established departmental policies and procedures.  Respond to guest service interactions in a professional and timely manner.

Responsible for maintaining accuracy in system scheduling and timing of services.  Create and adjust staff schedules and floor operation, in conjunction with Workforce Management and Collective Bargaining Agreements (where applicable).

Ensure all accounting, payroll and employee relations matters are handled in compliance with Company policy.

Proactively greet, interact, and assist team in a professional manner to foster and promote a cooperative and harmonious work environment. Responsible for department staffing to include interviewing and selecting internal and external candidates, training, coaching/counseling and termination decisions, and/or making changes to an employee’s schedule or status. Instruct new hires and employees on expectations and responsibilities for each role. 

Keep the Director informed on all pertinent information related to the department and report irregularities and problems, as they occur, along with recommendations for solutions. Notify Director/or Security of all unusual events, circumstances, missing items, or alleged thefts. Respond to emergency situations, as necessary, by following departmental procedures, staying calm, and assisting Security, as needed.
 

THE IDEAL CANDIDATE:

Knowledge of general HR policies and procedures including LOA, FMLA.

Knowledge of spa treatment protocol, spa equipment and facility standards, spa product lines, spa service expectations, fitness equipment and trends, appointment systems and strategies, and reception desk systems. Knowledge of general health and sanitation codes.

Strong strategic planning, project management skills and superior decision-making while managing multiple priorities

Professional appearance and demeanor. Demonstrated ability to work in a fast-paced and stressful environment, maintaining a proper mental attitude to deal effectively with guests, management and employees.

Must be able to work varied shift, to include weekends and holidays.
 

THE PERKS & BENEFITS:

Wellness incentive programs to help you stay healthy physically and mentally

Health & Income Protection Benefits (For eligible employees)

Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts

Free meals in our employee dining room

Free parking

Various programs and networking opportunities to help you get promoted

Volunteer opportunities to give back to the community

Other various discounts with company partners such as travel, electronics, online shopping, and many more

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19533

Are you ready to JOIN THE SHOW? Apply today!