Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
Location
Amrit Ocean Resort & Residences...The first-of-its-kind Five Star personalized luxury wellness community is launching our first location in South East Florida. Located on 7.5 acres oceanfront, Amrit unites the ancient inner-science of the East and Western technology for personalized luxury that promotes mindful living with unlimited potential. Utilizing the time-honored practice of Eight Limbs of Patanjali with Five Pillars of Wellness (Mindfulness, Nutrition, Fitness, Relaxation and Sleep), Amrit's 24/7 Personal Wellness Advisors work with guests to identify their Personalized Roadmap to Wellness. Amrit's two towers, Peace and Happiness comprise 182 wellness residents, 153 wellness resort suites including 30 destination spa suites, chlorine free pools, natural bistro with teaching kitchen, farm to table restaurant, meeting/celebration space, hair-health full service salon, outdoor activities/experiences and 100,000 sf of wellness and spa spread over four floors indoors and out. Featuring Aayush, an extensive hydrothermal circuit with co-ed and gender specific areas, plus hamam, flotation pod and terraces with panoramic ocean views. Amrit, in partnership with leading wellness innovators, globally renown mindfulness experts, and a spa floor dedicated to innovative treatments and services, will provide the tools, technology, resources and experiences for guests to achieve personalized peace and happiness and ultimately, wellness for life.
Overview
The Spa Operations Supervisor is responsible for supervising the team, ensuring the company standards are consistently applied, participating in operational decisions, creating, developing and implementing treatments or concepts, demonstrating effective retail management and delivering high level of service to guests.
ResponsibilitiesEducation & Experience:
High school diploma or GED; Supervisory experience preferred; A thorough understanding of spa treatments and the spa environment.One year resort spa experience
Physical requirements:
Must be able to lift 50lbs or more and walk/stand for long periods of time.
Conduct
To always maintain a high standard of appearance and personal hygiene as per Amrit Ocean grooming standards.To be always courteous to guests and other members of staff. To be adaptable and accountable for all actions.Training
Must adhere to training as set by Wellness Management.Must attend all training courses as deemed necessary by Wellness Management.Other
To assist with day to day running of the Wellness facility.To always assist all guests and other members of staff.To attend to guests in both the relaxation room and waiting areasAssist with guest and members demonstrations and events.To perform any other duties deemed reasonable by Wellness Management.Maintain a warm and friendly demeanor at all times Qualifications Represent the Spa Director/Manager in his/her absence. Acting as Manager on DutyAssist the Spa Director/Manager, Spa Lead Therapist(s) with the supervision, management, and growth of the Spa/Wellness team. This includes developing a skilled and motivated team, leading by example and instilling a culture of continuous learning and improvement amongst employees. Help identifying and assessing the needs and opportunities for career development of each team member through effective coaching and training. Interview, train, schedule, monitor employee performance and discipline members of the spa/wellness team. Keep accurate and up-to-date records and statistics on the spa/wellness department employees. Actively participate in employee relations activities and programs. Promote harmony between the team members and all hotel departments.Report for duty punctually wearing the correct uniform/attire and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department personal appearance standards. Develop operation manuals for the department and implement training programs to ensure the growth of the team members and level of service. Maintain an organized administration of departmental and personnel records, including rostering and leave planning. Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law – Notice of Applicant Rights Under the Law.