The SPA Receptionist in a luxury hotel, you will be the first point of contact for guests entering the spa, providing them with a warm and professional welcome. Your role is to deliver exceptional service by managing bookings, addressing inquiries, and ensuring a seamless spa experience. With an eye for detail and a passion for wellness, you will create a tranquil and inviting atmosphere, reflecting the high standards of our luxury hotel

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What will I be doing?

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As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:

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Greet all guests with a warm and professional manner, embodying the hotel’s luxury standards of service.

\n\nAssist guests with check-in and check-out procedures for spa treatments and services.\nProvide detailed information about spa offerings, promotions, and membership packages.\nAddress guest inquiries and accommodate special requests with efficiency and discretion.\nManage spa appointments using the booking system, ensuring optimal scheduling to maximize occupancy and guest satisfaction.\nConfirm and follow up on appointments to reduce cancellations or no-shows.\nCoordinate with spa therapists to ensure seamless scheduling and guest preparation.\nHandle billing processes, including cash, credit card, and room charge transactions accurately.\nMaintain accurate guest records and service histories in the system.\nAssist in inventory management of retail products and replenish stock as needed.\nEnsure the reception area and lounge are clean, organized, and stocked with amenities.\nHandle guest feedback and escalate issues to the Director of Spa/SPA Supervisor when necessary.\nReport accidents, maintenance issues, or other incidents\nEnsure strict compliance with all health and safety regulations\nUsing the appropriate telephone techniques and manner.\n

What are we looking for?

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A Spa Receptionist serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious experience in a similar role within a luxury spa, hotel, or wellness environment preferred.\nExcellent communication and interpersonal skills.\nAbility to remain calm under pressure and manage a busy reception environment.\nStrong organizational skills and attention to detail.\nProficiency in booking/reservation software and basic computer skills.\nProfessional, well-groomed appearance in line with the hotel’s standards.\nA warm and approachable personality with a passion for guest service.\nDiscretion and confidentiality in handling guest information.\nHigh school diploma or equivalent required; additional certification in hospitality or spa management is a plus.\nFluency in English is required; additional languages are an advantage.\n\n

What will it be like to work for this Hilton Worldwide Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

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If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.